A consultant at a Miniso store spoke to me rudely and didn’t help with my purchase — how can I file a complaint about the service?

How to complain about rude service in a Miniso store:

If a Miniso employee was rude, refused to help, or violated service standards, start by documenting the incident. Note the store address, time, the employee’s appearance, and what exactly happened — this will strengthen your complaint.

1. Speak to the store manager:
Most issues can be resolved on the spot by requesting another consultant, receiving proper assistance, or filing an internal complaint. If the manager is unavailable or ignores you, proceed to the next step.

2. Contact Miniso customer support:
Submit a detailed complaint through the website or your account. Include:
• store address and time of the incident
• description of the employee’s behavior
• receipt, photos, or any supporting evidence.

3. Be specific:
Describe exactly what was said or done, how the behavior affected your visit, and what resolution you expect.

4. If Miniso ignores the complaint:
If there is no response or the issue is dismissed, submit a complaint on Xolvie to escalate the situation and highlight poor service.