On November 17, 2025, I purchased a BT21 licensed decorated plastic bottle with strap (520 ml) from the Miniso store at Mall of Istanbul. I bought the product for my children and washed it before first use, filled it with water, and gave it to them. However, when the kids dropped the water bottle from the couch, the product broke immediately even though it only fell once. I don't find it normal for a product to be this fragile, and this situation has left me disappointed.
I'm requesting a replacement or repair of the product. I don't have my receipt as I paid in cash. This was my first time shopping at Miniso, and I didn't want to encounter a problem like this. I ask that you help me with this matter.
On October 19, 2025, at 2:22 PM, while shopping at the Kadıköy Miniso store, a water bottle fell to the floor because the aisles between the shelves were too narrow. Even though only the bottle's cap was broken, the employees at the register stated that I needed to pay for the product and insistentl...
Brand: Miniso Product: Harry Potter themed water bottle Purchase location: Adana M1 Real branch Purchase date: 11/01/2025 Issue date/status: Lid came off during first wash; product is now unusable Documentation: No receipt/invoice; transaction record available on credit card statement Store response...
On November 10, 2025, we left my daughter's water bottle at the Miniso store in Adana M1 Real mall, and despite calling the store for days afterward, the phones weren't answered, and when they were answered, I was told "It's not here."When I personally went to the store three days later, they told m...
On October 2, 2025, around 5:15 PM, while looking at feeding containers for my daughter at the Miniso store in Optimum Mall, my daughter dropped the product on the floor, resulting in a crack in the lid. The product's lid was already scratched and worn, with damage that couldn't have been caused by ...
On October 11, 2025, at the Kadıköy Rıhtım Miniso store, I wanted to exchange a rechargeable night light that was given as a gift for my daughter's birthday. There was an exchange card included with the product. Initially, the store employee said that exchanges could only be made at the store where ...
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