On October 29, 2025, I shopped at the Miniso store in First Avenue Istanbul. The products I purchased were displayed on a stand with the same items all at one discounted price. After I paid, I noticed the price was different. I informed the store manager, a woman, about this situation and my consumer right to receive the product at the displayed price. The lady said that the store had been reorganized and that she could only offer a refund. When I repeated the same thing, she displayed a rude and mocking attitude with a comment like "What are we dealing with, what are you dealing with?" I told her that I couldn't be expected to know about work happening in the store and that if there was a reorganization, the price there should have been completely removed. She then displayed another very, very unsupportive and ridiculous attitude, saying something like "If I have to give it to you at that price, then you have to check the milliliters." There was no amount matching the price I paid either on the bottom or top of the stand. I purchased a $4 product for $17. All the same products were on the stand where I bought it. After that, she said "If you want to make a fuss, I can ask my regional manager for a discounted price for you." As if she was doing me a favor. I didn't ask for something I'm not entitled to—I asked for what I'm entitled to. Despite me pointing out that her manner of speaking and attitude were wrong, she didn't accept it. The price on the stand was immediately removed by a store employee. I stated that I would file a complaint and asked for it to be put back so I could take a picture of it. The store manager said "Complain wherever you want." I have a complaint about her rude and sarcastic attitude and her lack of effort to support me, especially at a time when your brand is represented and customer satisfaction should be a fundamental principle. I request your support so that assistance can be provided regarding the product and the necessary warning can be given to the staff.
On Friday, I went to the Miniso Vadi İstanbul store around 10:00–10:30 AM to return a product that didn’t fit. The staff member at the counter told me there had been no transactions yet and that it was “too early in the morning” (emphasizing this phrase). She then said she wasn’t sure if she could p...
On the morning of Friday, October 24, 2025, I purchased a plush toy from the Miniso store at Metromall Shopping Center in Ankara. After I paid at the register and was leaving the store, the alarm went off and I returned to the register. The lady at the register wanted to check my bag, and while look...
On November 10, 2025, we left my daughter's water bottle at the Miniso store in Adana M1 Real mall, and despite calling the store for days afterward, the phones weren't answered, and when they were answered, I was told "It's not here."When I personally went to the store three days later, they told m...
On July 7, 2024, I purchased a glass cup with lid from the Kanyon Miniso store for $7. I bought the product as a gift, and when I went to Bursa, I noticed that the lid wasn't in the box. I then went to the Sur Yapı Miniso store and explained the situation. However, they stated that they couldn't pro...
On October 11, 2025, at the Kadıköy Rıhtım Miniso store, I wanted to exchange a rechargeable night light that was given as a gift for my daughter's birthday. There was an exchange card included with the product. Initially, the store employee said that exchanges could only be made at the store where ...
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