I bought a product with button batteries from Miniso and later learned about a safety warning — how can I request a replacement or a refund?

How to request a refund or replacement if you bought a Miniso product with button batteries and later learned about a safety warning:

If you discover a safety warning after purchase (risk for children, overheating, incorrect battery installation, etc.), act immediately. Products that pose potential danger must be returned or replaced under consumer protection laws, even without original packaging.

1. Document everything:
Take photos of the product, packaging, and the safety warning you found.

2. Contact Miniso support:
Provide your order number or offline receipt. Explain that the item may be unsafe and request a refund or a replacement with a safe alternative. Such cases are usually prioritized.

3. Follow the return procedure:
• For online purchases: ask whether you need to ship the item back or provide photos only.
• For offline purchases: visit the store where you bought it — they must accept the return of unsafe or defective items.

4. If Miniso refuses:
If the store ignores the safety issue, refuses a refund, or delays the process, report the case on Xolvie to protect your rights and warn other buyers.