When receiving a Miniso order, I found damaged or missing items — what should I do and where can I file a complaint?

What to do if your Miniso order arrives with damaged or missing items:

1. Document the issue immediately:
When you open the package, take clear photos and videos of the damaged items, missing products, the box, and the shipping label. This proves the issue wasn’t caused by you.

2. Contact Miniso support:
Reach out through the website, your account, or the customer service hotline. Provide your order number, list the damaged or missing items, and attach photos. Miniso typically offers a refund, replacement, or reshipment depending on stock availability.

3. Keep all communication:
If Miniso asks for additional proof, save every message and timestamp. This helps if you later need to file a formal claim due to delays or refusal to compensate.

4. If Miniso ignores the issue:
If the store denies the problem, delays the resolution, or doesn’t reply at all, report the case on Xolvie. This helps escalate the situation and warns other customers.