On the morning of Friday, October 24, 2025, I purchased a plush toy from the Miniso store at Metromall Shopping Center in Ankara. After I paid at the register and was leaving the store, the alarm went off and I returned to the register. The lady at the register wanted to check my bag, and while looking, she said in an insinuating way, "You might have something left on you." This approach made me quite uncomfortable; I was treated as if I had done something wrong. Yet the price of the product I bought was quite high (approximately $29).
Afterwards, it became clear that the employee at the register had forgotten to remove the alarm from the tag. In other words, she tried to reflect her own mistake onto me in that moment. Normally, I prefer Miniso with great enthusiasm, but encountering such an attitude made me very upset. My receipt number is: 0003.
I left quietly because I didn't want to cause a scene, but I expect this situation to be taken into account by the authorities and for a warning to be given to the employee. At the very least, I expect an apology.
On October 29, 2025, I shopped at the Miniso store in First Avenue Istanbul. The products I purchased were displayed on a stand with the same items all at one discounted price. After I paid, I noticed the price was different. I informed the store manager, a woman, about this situation and my consume...
On Friday, I went to the Miniso Vadi İstanbul store around 10:00–10:30 AM to return a product that didn’t fit. The staff member at the counter told me there had been no transactions yet and that it was “too early in the morning” (emphasizing this phrase). She then said she wasn’t sure if she could p...
On November 10, 2025, we left my daughter's water bottle at the Miniso store in Adana M1 Real mall, and despite calling the store for days afterward, the phones weren't answered, and when they were answered, I was told "It's not here."When I personally went to the store three days later, they told m...
On October 11, 2025, at the Kadıköy Rıhtım Miniso store, I wanted to exchange a rechargeable night light that was given as a gift for my daughter's birthday. There was an exchange card included with the product. Initially, the store employee said that exchanges could only be made at the store where ...
On October 19, 2025, at 2:22 PM, while shopping at the Kadıköy Miniso store, a water bottle fell to the floor because the aisles between the shelves were too narrow. Even though only the bottle's cap was broken, the employees at the register stated that I needed to pay for the product and insistentl...
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