I want to return an item to Miniso that didn’t suit me in terms of quality or size — how can I do this and how long does the return take?

On November 17, 2025, I purchased a BT21 licensed decorated plastic bottle with strap (520 ml) from the Miniso store at Mall of Istanbul. I bought the product for my children and washed it before first use, filled it with water, and gave it to them. However, when the kids dropped the water bottle fr...

Brand: Miniso Product: Harry Potter themed water bottle Purchase location: Adana M1 Real branch Purchase date: 11/01/2025 Issue date/status: Lid came off during first wash; product is now unusable Documentation: No receipt/invoice; transaction record available on credit card statement Store response...

On October 11, 2025, at the Kadıköy Rıhtım Miniso store, I wanted to exchange a rechargeable night light that was given as a gift for my daughter's birthday. There was an exchange card included with the product. Initially, the store employee said that exchanges could only be made at the store where ...

I purchased the We Bare Bears Licensed Water Bottle with Carrying Strap (400 ml) - Panda model from the Miniso Adana M1 Real store approximately two months ago. When I first got the product, I put hot water inside to disinfect it, but after this process, the water bottle shrank and became deformed. ...

On July 7, 2024, I purchased a glass cup with lid from the Kanyon Miniso store for $7. I bought the product as a gift, and when I went to Bursa, I noticed that the lid wasn't in the box. I then went to the Sur Yapı Miniso store and explained the situation. However, they stated that they couldn't pro...

On October 14, I purchased a suitcase from Miniso. After only the second use, the zipper tore, so I returned it to the Miniso Watergarden store, requesting a replacement under warranty. I was told it would take about two weeks for inspection. After two weeks, I called the store and was told to come ...

On Friday, I went to the Miniso Vadi İstanbul store around 10:00–10:30 AM to return a product that didn’t fit. The staff member at the counter told me there had been no transactions yet and that it was “too early in the morning” (emphasizing this phrase). She then said she wasn’t sure if she could p...

Hello, I went to the Miniso store in Kadıköy to exchange a gift but was informed that exchanges can only be made at the store where the item was originally purchased. This policy is extremely inconvenient and illogical in today’s retail environment, especially for a chain that operates under the sam...

On November 19, 2024, I visited the Miniso store in Mall of Antalya and tested the Albatros Taccini perfume. I sprayed it once, and the fragrance lasted for hours, which I liked. The next day, November 20, 2024, I went back to the store and purchased the same perfume. However, the product I bought ...

I placed an order with Miniso on October 25 (Order #50199), consisting of six items, which I received on October 28. However, the sizes are much larger than expected, and one item even arrived with conflicting size information on its tag and label. I would like to return part of my order. I tried c...

I received the wrong product from Miniso, but I cannot reach their customer service for a resolution. Their support hotline doesn’t work, and they haven’t responded to my emails. Furthermore, their website lacks clear instructions or an address for returns. This lack of communication and support is ...

My first online shopping experience with Miniso was already disappointing—they sent me completely different products from what I ordered. I didn’t bother returning them at the time, but I should have known better. In June, I ordered a food storage bag online, and within just one week of use, the ha...

I recently ordered a Miniso mug to replace my previous one that broke. Since I had a good experience with my original mug, I was excited to find it again online and immediately purchased it. However, when it arrived, I was extremely disappointed by the terrible print quality. The design looked fade...