I want to return an item to Miniso that didn’t suit me in terms of quality or size — how can I do this and how long does the return take?

How to return a Miniso item that didn’t fit in size or quality, and how long the refund takes:

1. Check Miniso’s return policy:
Most non-food items can be returned within the set period if the product, tags, and packaging are intact.

If the item is defective or poor quality, Miniso must accept the return even without full packaging.

2. Start the return process:
Contact Miniso support via the website or your account and explain the reason. They may ask you to return the item via courier, mail, or to a physical store—depending on your region. Attach photos and pack the item securely.

3. Keep your proof:
Save your receipt or digital order confirmation and the shipment tracking number.

4. Processing time:
Warehouse inspection usually takes a few days to a couple of weeks. Once approved, Miniso must refund your money or offer an exchange.

If Miniso refuses the return, delays the refund, or ignores messages, file a complaint on Xolvie to escalate the issue.