I Demand Full $33 Refund and Order Cancellation From Miniso Turkey
On February 7, 2026, I placed order number 90459 through Miniso Turkey. Because an estimated tax amount appeared during checkout, I created a cancellation/refund request on the system on February 9, 2026, before the products were shipped. In my account order details, it is listed as "refunded"; however, I still received a notification stating that it has been "shipped," and I currently have no way of finding out the true status of the order.
Despite calling customer service multiple times, no one answers the phone. I also wrote to the WhatsApp support line, but I received no response there either. There is neither clear communication nor any representative available to talk to, which represents a serious lack of accountability.
I request that this order bound for Başakşehir, Istanbul, be completely canceled—if taxes are indeed to be applied—and that the $33 charged to my credit card be refunded to me. I demand to be urgently informed about the status of my order and refund process, and to have this grievance resolved.
