Miniso Sent the Same Broken Buzz Lightyear Mug After Promising a Replacement

I purchased a Buzz Lightyear-themed mug from Miniso's website on September 12. When the item first arrived, it was broken, so I contacted Miniso through its WhatsApp support line. They took the product for inspection and later informed me that it had been replaced and that a new, undamaged item had been sent to me.

However, when the second package arrived, I discovered that it contained the exact same mug I had originally returned. Claiming to have replaced the item only to send the same product back wasted my time and seriously disappointed me in terms of the care and attention Miniso shows its customers.

I request that Miniso send me a genuinely replaced mug in proper condition and take the inconvenience I have experienced throughout this process seriously.