I placed an order on the Miniso website, but the delivery is delayed — how can I check the status and know when to expect it?

What to do if your Miniso order is delayed and how to check the status:

1. Check your account:
Log in to the Miniso website or app and open the Orders section. You should see the current status: processing, packed, handed to courier, in transit, or out for delivery. Also check your email — Miniso often sends updates about delays.

2. Track the shipment:
If the order was handed to a courier, you’ll get a tracking number (shown in your order or sent separately). Use it to track the parcel. If the tracking doesn’t update or the number doesn’t work, contact Miniso support to confirm whether the package was actually shipped.

3. If the delivery deadline has passed:
Save screenshots of order statuses and your communication with support — this will help if you need a refund or need to prove a delay. Also make sure there were no issues with your address or phone number.

4. If Miniso doesn’t respond or the delay becomes unreasonable:
Describe the issue on Xolvie to escalate the case and protect your consumer rights.