Miniso Refuses Refund for Defective Barbie Water Bottle With Repeatedly Broken Lid

I purchased a Barbie-branded water bottle from the Miniso store in Bursa Kent Meydanı. The day after buying it, the lid broke, and I reported the situation to the store on June 17. The fact that the lid broke so quickly and right at the exact same spot raised serious doubts for me regarding the product's design and quality.

When I spoke with the store, they told me they would inspect the bottle if I submitted it. However, because I experienced this issue right away with a bottle whose lid repeatedly breaks in the exact same spot, I demand that the product be deemed defective and that I receive either a full refund or a gift voucher to use at Miniso stores. I specifically want to state that I do not want a replacement of the same item.

I am also attaching a photo showing the broken lid. I request that this grievance be resolved as soon as possible. The first time the product went in for service, they exchanged it for a new one, but I explicitly warned them that the lid design on this model is flawed, as my daughter only uses it on a soft court during tennis practice. When the replacement bottle arrived, we took it to tennis again, and the exact same issue happened. This time, they held onto the product for over a month and then sent it back still broken. I paid $42 for this item and couldn't use it at all. They gave me neither a gift voucher nor any other option, leaving me with a broken product and $42 thrown straight into the trash. Even though I have my receipt, they refuse to even replace the lid, leaving me with a useless item. I deeply regret this purchase. I bought a steel bottle thinking it would be durable, but we only used it two or three times at most.