Miniso Refuses Refund After Harry Potter Water Bottle Breaks on First Use
Brand: Miniso
Product: Harry Potter themed water bottle
Purchase location: Adana M1 Real branch
Purchase date: 11/01/2025
Issue date/status: Lid came off during first wash; product is now unusable
Documentation: No receipt/invoice; transaction record available on credit card statement
Store response: When I took the product to the store 1 week later, they said they "couldn't help"
The lid of the Harry Potter themed water bottle I purchased from the Miniso Adana M1 Real branch on 11/01/2025 came off in my hand during the first wash, and the product became completely unusable. Even though I took the product to the store a week after purchase, they refused to help and stated that no solution would be offered.
As a consumer, I believe the product should be evaluated as a defective item. Even though I don't have my receipt, the transaction can be verified through my credit card purchase record and the store/POS records. My request is for a refund of the amount I paid. I ask that this matter be reviewed and my refund be processed quickly.
Hello Ms. Tuba, A closure notification has been issued as we have not received a response from you regarding your complaint. In order to close the process, we kindly ask you to update your complaint as 'Resolved' on the platform. If you have any questions, you can always reach us. We wish you a good day. Best regards, Miniso Turkey Customer Experience Team
