IKEA Assembly Team Missed My Appointment Despite My Being at Home

I bought several products from Ikea, including AFJALL, HEMNES and NATTAPA, with the sales order number 1941225003, and also requested assembly service. For the assembly, an appointment was scheduled for 13 November between 09:30 and 10:30, so I stayed at home at that time and waited. Although I was at home, the assembly team behaved as if I was not there, did not ring my doorbell or try to contact me, went to a different door and left without any confirmation, and then created a new appointment date without asking me. After this, I called Ikea customer service. I explained that I was at home and that no one had made a serious attempt to reach me, and that I wanted to file a complaint. The person I spoke to around 11:00 was not solution-oriented at all and spoke in a very dismissive way, as if trying to get rid of the issue rather than help. I was told to call again to create a complaint, and when I called back this time my call was not even answered. I felt completely ignored and not taken seriously. Because of this situation, my house is in chaos due to the unassembled furniture and I have a guest who will stay overnight very soon, so the new appointment date given as the 19th is far too late for me. I urgently request that my assembly appointment be brought forward to the earliest possible date and that this mağduriyet be taken into account. I expect Ikea to resolve this problem immediately and to ensure better communication and care from both the assembly team and customer service.