I paid for an item on the Miniso website, but after payment there was no order confirmation and customer support isn’t responding — what should I do?

What to do if you paid on the Miniso website but didn’t receive order confirmation and support isn’t responding:

1. Check your payment:
Look at your bank statement or e-wallet to confirm the transaction. If the money was charged but no order was created, it’s usually a technical error on Miniso’s side.

2. Refresh and recheck:
Log into your account from another browser or device and check Order History. Sometimes the order appears with a delay. Also check your spam folder for the confirmation email.

3. Save evidence:
Take screenshots of the payment success page, bank confirmation, and your empty order history. These will be important if you need a refund.

4. Contact Miniso through multiple channels:
Send requests via the website form, email, chat, and hotline if available. Even without an order number, you can provide payment details, date, time, and amount.

5. If Miniso doesn’t confirm the order or refund the money:
Report the issue on Xolvie to escalate the case and protect other customers.