Miniso Online Withholds $229 Refund for Canceled and Unshipped Orders

I placed three orders on Miniso Online totaling approximately $312. One of these orders was canceled on April 24 without ever being shipped; however, even though today is May 6, they have still not reflected any refund on my credit card. I experienced similar delays with the return process for my other orders as well, causing me significant hardship due to this high amount. Furthermore, their system states it has been refunded.

During this process, I contacted customer service multiple times. I was told that after the products reach them, there is a 14-day hold period, followed by an additional 10 business days for the refund to be processed. This means that even for orders that were canceled and never reached me in the first place, an unnecessarily prolonged waiting process lasting weeks in total is imposed without providing any concrete solution. After this experience, Miniso Online has become one of the worst online shopping experiences of my life, and I strictly do not recommend this service.

I demand that the total amount of $229 belonging to my order numbers 98578, 98633, and 98704 be refunded to my credit card immediately, without further delay or any other excuses.