I recently deposited approximately 30 USDT into my MEXC spot wallet via an on-chain transfer using the BNC20 network from my wallet. The transaction was completed on my side yesterday, but my MEXC account balance is still showing zero, and I did not receive any email confirmation or notification regarding this deposit. After noticing that the funds had not arrived in my spot wallet, I contacted MEXC customer support, but I did not receive any helpful response or resolution, and my deposit is still missing. I request that my missing 30 USDT be refunded to my sending wallet, or that you clearly explain the situation and process this as soon as possible. I expect this issue to be investigated urgently and my funds to be returned.
I transferred tokens from my Binance account to my MEXC wallet, but even after more than 24 hours, my MEXC balance is still showing zero. The transaction is clearly marked as completed on Binance, and I have the official receipt and transaction hash as proof. I’ve tried to reach MEXC through live c...
I transferred a cryptocurrency worth around 50 USDT from my wallet to MEXC, expecting it to arrive in my MEXC exchange account. Unfortunately, the funds did not appear due to the crypto been unsupported. Now, MEXC is requesting a 20 USDT fee to recover the funds. Given the situation, I find this fee...
On October 26, 2025, at 14:02, the USDT balance in my MEXC Global account was transferred—without my knowledge—first to my spot wallet and then at 14:04 to a BNB wallet. I did not make this transfer, and it was done completely without my authorization. Even though I have two-factor authentication (2...
On August 25, 2025, at around 23:53, the 16.45 USDT balance in my MEXC account suddenly disappeared. At that moment, I mistakenly entered my screen lock password three times incorrectly, which forced me to perform a password reset. After resetting my password and logging back in with the same email ...
I initiated a coin transfer from my MEXC account to my Binance TR wallet, and despite entering every detail correctly—including network, address, and MEMO—and receiving a “Completed” status from MEXC, the coins never arrived in my Binance TR account. I contacted Binance TR support, and they confirm...