I can't find my Mexc Exchange deposited funds! Where are they?

On November 15, I logged into my MEXC exchange account from my new phone. Although the login was successful, I noticed that none of the coins in my spot wallet were visible. I’m experiencing the same issue when logging in through the web—my balances are not showing in my spot account. My registered...

Today, I transferred 2,525,868.19848 HMSTR (Hamster Coin) from the OKX TR exchange to my MEXC account. I made the transfer through the TON network by entering only the recipient address; however, I later learned that a memo/tag is required for deposits to be credited on the MEXC platform. Because of...

I registered with MEXC on November 3, 2025, and completed the identity verification process. A $20 signup reward appeared as issued to my account; I received notifications both by Hotmail and within the app. However, the reward has not been credited to my balance and cannot be used. Thinking that m...

For the past two days, I’ve been experiencing a serious issue while trading on the MEXC exchange. When I open and close trades on several different coins, the full profit I earn is not being credited to my account. For example, even if my profit shows as $1 when closing a trade, only $0.20 is added ...

In February 2023, I purchased SEC coin on the MEXC exchange. Right now, my SEC coin balance shows as zero in terms of value, but the number of tokens still appears in my wallet. The coin was likely delisted, but I never received any notice, email, or in-app message from MEXC about it. I want to tra...

For the past two days, I have been unable to perform any transactions on my MEXC Exchange account (UID: 85647***) due to a “risk control” warning. I cannot withdraw funds or open new positions, and I was also unable to manage my open position, which resulted in a loss of 1,000 USDT. Additionally, I ...

I had 4,460 WEB3DOLD coins in my MEXC account, and everything was fine until last week. Now, my balance suddenly shows $0, even though I haven’t made any trades, transfers, or withdrawals. There has been no unauthorized activity in my account, and I had already paid all required fees. My account UI...

On September 15, 2025, my account on the MEXC cryptocurrency exchange mobile app was frozen due to a “risk mechanism control.” I received a notification from MEXC regarding this issue and then contacted customer service. However, I was informed that my account would remain frozen for 30 days and tha...

On September 15, 2025, my account on the MEXC crypto exchange mobile app was suddenly frozen under the pretext of “risk control mechanism.” MEXC sent me a notification about the freeze, after which I immediately contacted customer support. I was informed that my account would remain locked for 30 da...

MEXC has unfairly frozen my account balance under the so-called “risk control” process, and I’ve been told that they can hold my funds for up to one year without justification. This is completely unacceptable and has caused me serious financial inconvenience. Under the pretext of risk control, MEXC...

On October 15, 2025, around 3:00 AM, I placed a SUI/USDT futures trade on the MEXC app. After completing the transaction, I checked my account and discovered that my entire 100 USDT balance had disappeared — without any warning, alert, or liquidation notice. There was no reason for my position to b...

At the time shown in the screenshot, the MEXC exchange liquidated my position of approximately $50 (opened with 1X leverage) by falsely showing that the price had dropped to $15.83 between 00:58 and 00:59, even though such a price never appeared on the chart. How can we possibly trust this exchange...

On October 12, 2025, my MEXC account was frozen without any prior warning. I had a balance of approximately $863, and all of my open trades were already closed. After the freeze, I only received a message stating that a “risk analysis” was being conducted. When I contacted customer support, they sim...

I transferred cryptocurrency worth about 3 USDT from my wallet to MEXC, expecting the funds to be credited to my MEXC exchange account. Unfortunately, the funds have not appeared, and I still don’t know why the crypto hasn’t arrived even until now.

On September 9, 2025, I deposited 100 USDT into my MEXC exchange account under a promotion that clearly stated I would receive a $200 bonus after meeting the deposit requirement. I followed all the rules and conditions of the campaign exactly as instructed. However, despite completing the process c...

On September 13, 2025, at 05:25 AM, I deposited 3,000 TL into my MEXC account using the mobile app. Shortly after, I canceled the transaction. However, despite the cancellation, the money has not been refunded to my bank account. It has been more than 2 hours, and I am still waiting. I contacted ME...

I have been a user of the MEXC exchange since 2025, and my account was suddenly restricted under the vague reason of “account under review.” At first, the restriction was set for 1 month, but later it was extended for another full year without any explanation or justification. During this entire pe...

On August 29 at 09:39, while trading the NUM/USDT pair in futures mode on the MEXC mobile app, my balance was completely wiped out before even reaching the liquidation price. My account balance of approximately 1500 USDT instantly dropped to zero, and the funds are no longer visible in my account (I...

On August 27 around 14:50, I made a $200 transfer via the BEP20 network through MEXC. Unfortunately, this happened after I was contacted by the owner of a Telegram channel, who tricked me into believing I needed to set up integration to use a bot. They had me open TradingView, copy certain codes, an...

On August 25, 2025, at around 23:53, the 16.45 USDT balance in my MEXC account suddenly disappeared. At that moment, I mistakenly entered my screen lock password three times incorrectly, which forced me to perform a password reset. After resetting my password and logging back in with the same email ...

Today around 11:00 AM, I transferred 390 XRP from my Binance Global account to my MEXC account. Unfortunately, I entered the wrong memo, which caused the coins to be credited to another MEXC user’s account instead of mine. As soon as I realized the mistake, I immediately contacted MEXC live support...

On August 17, 2025, at 14:55, I transferred 20 AVAX from another crypto account to my Mexc account (ID: 6684**4). The transaction ID was 0x468a51b18dff6468*8245a7f3ce2d1d. Despite several days passing, the AVAX never appeared in my Mexc wallet balance. When I contacted Mexc customer support, I was ...

I sent USDT via BSC to the wrong address, and according to BscScan, the current status of my transfer is “interactive with exchange.” Now I want to reverse the transaction back to my wallet because the deposit address that was used is not a public address.

I have been experiencing a serious issue with the Mexc exchange Android app since February 2025, when the Turkish language option was suddenly removed. Ever since then, I have been unable to properly navigate the application. Without the Turkish interface, I cannot find or access the deposit and wit...

On 08/08/2025, right after completing a transaction through the Mexc mobile app, my balance of 470 USDT was suddenly frozen under something they call a “control mechanism.” When I contacted customer service, I was only told that a one-month review process had been started and that I had to wait. No ...