I have an account on the EG trading platform, where I trade in cryptocurrencies. On 2026/03/23 at 01:27:02 (UTC+3), when I attempted to make a withdrawal from my account, the withdrawal operation was blocked and my funds were effectively frozen. At the moment, I cannot access or withdraw my balance.
The amount currently frozen in my EG account is 322.7625 USDT. I have not received a clear explanation for this situation, and I am very concerned about the fact that my money is being held and my withdrawal request has been stopped without my consent.
I request that EG immediately returns all of my frozen funds and enables me to withdraw my full balance without any conditions or further delays. I also ask for a clear explanation of why my withdrawal was blocked and why my money was frozen.