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Gate.io

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Gate.io

Complaints

313 complaints
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1

Gate.io Delisted DVI FROG Tokens and Balance Disappeared

Cem
Cem
April 17 12:21 AM18

I have been using Gate.io from Turkey with the account registered to the email address cem_y***[email protected]. I had sp...

Gate.io Delisted Gout Coin and Wiped My Balance Without Warning

Muhammet
Muhammet
January 15 12:35 PM92

On Gate.io, using my user account with ID 1933*8**, I purchased the coin called Gout a long time ago for a total amount ...

1

Gate.io Delisted BOA Coin Without Prior Notice and Locked My Funds

Filiz
Filiz
January 14 8:14 PM86

While trading on the Gate.io exchange, I learned today via an email that the coin Bosagora (BOA), which I was holding in...

Gate.io Delisted Sui Desci Agents Coin and My Balance Disappeared

Ömer
Ömer
January 12 11:18 AM93

I noticed that approximately 200,000 units of the coin called Sui Desci Agents in my Gate.io account are no longer visib...

Gate.io Won’t Help Me Recover My Account After Authenticator Failure

Orhan
Orhan
January 10 9:52 PM88

I have been unable to log into my Gate.io account for approximately three years. Two-factor authentication using Google ...

1

Gate.io Selectively Blocked Large Token Access in Extreme Price Spike

Emre
Emre
January 9 4:08 PM144

Public Record – Severe Market Integrity and Selective Access Incident On 21 November 2025, during a period of extreme ma...

Gate.io Account Recovery Needed After Two-Factor Authentication Issue

İrfan
İrfan
December 31, 2025 5:46 PM83

I have been unable to log into my Gate.io account for approximately one year. Two-factor authentication using an Authent...

Gate.io Support Not Responding After Account and Funds Disappeared

Ozan
Ozan
December 31, 2025 3:41 PM83

While trying to update my phone number on my Gate.io account, I ended up losing both my account access and my funds. I w...

1

Gate.io Two-Factor Authentication Problem Prevents Account Access

Ahmet
Ahmet
December 20, 2025 8:46 PM102

I am a user from Türkiye, and I have been unable to log in to my Gate.io account for about 7–8 months. When I try to log...

Gate.io Two-Factor Authentication Problem Prevents Account Access

Gate.io Login Fails Because Authenticator Code Is Always Invalid

Ahmet
Ahmet
December 20, 2025 8:45 PM80

I have been unable to log into my Gate.io account for a long time. When logging in on my computer, I first enter my emai...

Gate.io Keeps Rejecting My Correct Fund Password During USDT Withdrawal

Salih
Salih
December 14, 2025 4:58 PM89

For about three days, I’ve been trying to withdraw USDT from my Gate.io account, but the system keeps showing an error s...

Gate.io Keeps Rejecting My Correct Fund Password During USDT Withdrawal

Gate.io Delisted DMCK and Made My 300 USDT Investment Disappear

Nurullah
Nurullah
December 5, 2025 3:59 AM89

On the Gate.io exchange, I purchased the token DMCK for approximately 300 USDT. About 4–5 months ago, I noticed that thi...

1

Gate.io Support Unresponsive After Phone Number Update Request

Batuhan
Batuhan
December 2, 2025 1:52 AM108

I have an account on the Gate.io exchange registered with the email address er**@gmail.com**. Because my phone number ch...

Gate.io Two-Factor Verification Blocks Account Login

Serkan
Serkan
November 25, 2025 3:47 PM88

I have a Gate.io account registered with the email address sn*@gmail.com**. Because my phone number changed, I have been...

187 USDT Missing After Gate.io TRC20 Transfer to Binance

Emin
Emin
November 24, 2025 12:03 PM90

On November 21, 2025, I transferred 187 USDT from my Gate.io account to my Binance wallet at the address TWg3Y7y42X5k7jq...

Gate.io Closed My Position Without Permission — Lost 36.04 USDT

Sefa
Sefa
November 10, 2025 3:09 AM123

On 11/06/2025 at 23:51:55, I opened a standard leveraged position on Gate.io using the AIA/USDT trading pair. My positio...

Gate.io Kishu Inu Coin Balance Disappeared Without Any Transaction

Yigit
Yigit
November 5, 2025 10:34 PM146

On September 15, 2025, my Gate.io account showed that my balance of 276,039,982,284,279 Kishu Inu coins had disappeared,...

Lost Tokens on a Crypto Exchange? How to Recover Missing UBXS from Gate.io

Ömer
Ömer
November 5, 2025 1:22 PM152

When I logged into my Gate.io wallet today, I discovered that the 3,000 UBXS tokens that had been in my account since 20...

Gate.io Login Problem After Losing Email

Recep
Recep
November 3, 2025 10:13 PM195

I have been unable to access my Gate.io account for a long time because I no longer have access to the old email address...

Can’t Log In to Gate.io After Changing Phone Number

Tuğusan
Tuğusan
November 3, 2025 5:49 PM138

I have been unable to access my Gate.io account for about 10 days because my old phone number is still registered to it....

Fake Gate.io Account Caused Court Summons and Financial Loss

Huseyin
Huseyin
October 31, 2025 1:48 PM136

I recently learned that a fraudulent account was opened in my name on the Gate.io platform, and that illegal transaction...

Safemoon Delisted from Gate.io Without Notice — What Happened to My Funds?

Ali
Ali
October 21, 2025 6:34 PM133

I did not receive any notification from Gate.io regarding the delisting of the Safemoon coin. I had a Safemoon balance w...

I Face Gate.io Balance Loss – 500 USDT Disappeared Without Any Transaction

Çelebi
Çelebi
October 18, 2025 2:00 PM175

On October 18, 2025, I noticed that my Gate.io account balance of approximately 500 USDT had suddenly disappeared, even ...

Q&A: Explore Popular Queries

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Frequently Asked Questions

  • There are a number of ways to get in touch with Gate.io's customer service, whether you need help with something technical, business-related, or just in general:


  • Email for technical support:
  • [email protected] is the email address for business emails.
  • You can send tickets to [email protected] via email.
  • You can send a ticket through the Gate.io support portal.
  • You can also fill Out a Ticket Instagram: Gate Tech | Crypto Exchange: @gateioglobal. You can also search Instagram for profiles from specific countries to get more help in your own language.

About Gate.io

Established in 2013, Gate.io is a global cryptocurrency exchange offering a diverse array of services to individual and institutional investors. These services include spot trading against fiat currencies or other cryptocurrencies, margin trading with leverage, futures trading with up to 20x leverage, and various earning opportunities like HODL & Earn, Dual-Assets, Lend & Earn, and more. The platform operates in 150 countries and territories. While Gate.io offers a comprehensive suite of services, users should be mindful of the associated risks with centralized exchanges and conduct thorough research before engaging with the platform.