I am writing regarding an ongoing and unresolved problem with the Taobot (Alpha) token on Gate.io spot trading that bega...n on April 7, 2026 and is still continuing. I purchased a total of 447 Taobot tokens across April 1 and 2, when the token’s market cap was around 7.5 million USD, and my total inve
I am experiencing a serious issue with my SLF holdings on the Gate.io exchange following the delisting of the token. Aft...er the delisting process was completed, I could no longer see any balance in my account. My SLF holdings, which were worth approximately $389, completely disappeared from my wallet
For a long time, I was able to access my Gate.io account without any issues. However, after changing my phone and removi...ng the application from my old device, I completely lost access to my account. The Gate.io application I downloaded on my new Android phone looks different from the one I used prev
I use the Gate.io mobile application on my iPhone. On June 6, 2026, after installing the latest update released that mor...ning, I noticed that the Buy and Sell Order button completely disappeared from the application. Since then, I have been unable to place any trading orders, making it impossible to
I noticed that the Billy token balance in my Gate.io account disappeared approximately 15 days ago, even though I had no...t performed any transactions involving the asset. I did not trade, transfer, withdraw, or otherwise move the tokens. I was simply holding them in my account. Around May 20, when I
I made a $34 transaction through Gate.io Global. Although the money was deducted from my account, the transfer was not c...ompleted, and the issue is still ongoing. During the transaction, I was asked to complete face verification. I attempted this verification two or three times, but the system did no
I have been using Gate.io from Turkey with the account registered to the email address cem_y***[email protected]. I had sp...ot balances in the DVI and FROG tokens, and over time Gate.io delisted these coins. After a long period without checking my account, I logged in again and saw that my balance for t
On Gate.io, using my user account with ID 1933*8**, I purchased the coin called Gout a long time ago for a total amount ...of $1,040. When I logged into my account this morning, I first noticed that my balance had dropped to around $580. Shortly after, I saw that the Gout coin had been delisted, and my
While trading on the Gate.io exchange, I learned today via an email that the coin Bosagora (BOA), which I was holding in... my spot account, had been delisted. Because I was not notified in a timely manner before the delisting, I am now unable to transfer the asset to another exchange or use my funds.
I noticed that approximately 200,000 units of the coin called Sui Desci Agents in my Gate.io account are no longer visib...le. I believe this coin may have been delisted from the platform, but I cannot view it anywhere in my account and I am unable to access my assets. Even though I did not make any i
I have been unable to log into my Gate.io account for approximately three years. Two-factor authentication using Google ...Authenticator is enabled on my account, and during login I am asked to enter a code generated by this app. However, I no longer have access to my Authenticator account, so I cannot
Public Record – Severe Market Integrity and Selective Access Incident On 21 November 2025, during a period of extreme ma...rket volatility (approximately 500–600% price movement), I experienced a prolonged, selective, and balance-size-dependent restriction on my assets on Gate.io. For approximately eig
I have been unable to log into my Gate.io account for approximately one year. Two-factor authentication using an Authent...icator app is enabled on my account, and during login I am required to enter a code generated by this app. However, I no longer have access to my Authenticator account and therefor
While trying to update my phone number on my Gate.io account, I ended up losing both my account access and my funds. I w...ent to the security settings in the profile section and selected the option to remove my registered phone number. The system asked me to complete face verification, which I success
I am a user from Türkiye, and I have been unable to log in to my Gate.io account for about 7–8 months. When I try to log... in, I constantly receive a Google Authenticator code error, and therefore, I cannot access my account in any way. Because of this problem, I have approximately 60,000–70,000 TL wo
I have been unable to log into my Gate.io account for a long time. When logging in on my computer, I first enter my emai...l address and password, then successfully input the SMS code sent to my phone and the verification code sent to my email. However, at the final step, when I enter the Google Authen
For about three days, I’ve been trying to withdraw USDT from my Gate.io account, but the system keeps showing an error s...aying that my fund password is incorrect. Even though the fund password I’m entering is definitely correct, I continue to receive the “incorrect fund password” error, which prevent
On the Gate.io exchange, I purchased the token DMCK for approximately 300 USDT. About 4–5 months ago, I noticed that thi...s token had been delisted, and afterward my entire DMCK balance disappeared from my account. At this point, there is no DMCK balance visible at all in my Gate.io account. During t
I have an account on the Gate.io exchange registered with the email address er**@gmail.com**. Because my phone number ch...anged, I have been unable to log into this account for about 1.5 years, and there is approximately $1,000 in balance in the account. I still have access to my registered email addr
I have a Gate.io account registered with the email address sn*@gmail.com**. Because my phone number changed, I have been... unable to log into this account for about one year, and there was approximately $10 remaining in my account balance. I still have access to my registered email address, but since
On November 21, 2025, I transferred 187 USDT from my Gate.io account to my Binance wallet at the address TWg3Y7y42X5k7jq...LtdpceSEsstQXf6g4gV using the TRC20 network. After the transfer, I received an email from Gate.io stating that the transaction was completed. However, despite three days passing, t
On 11/06/2025 at 23:51:55, I opened a standard leveraged position on Gate.io using the AIA/USDT trading pair. My positio...n remained open for two days, and I did not make any changes to it. However, on 11/08/2025 at 01:31:35, Gate.io automatically closed my position without my permission, at a moment
On September 15, 2025, my Gate.io account showed that my balance of 276,039,982,284,279 Kishu Inu coins had disappeared,... even though I had not made any transactions. I did not perform any transfer, sale, or withdrawal—this happened completely without my knowledge or consent. I immediately tried to c
When I logged into my Gate.io wallet today, I discovered that the 3,000 UBXS tokens that had been in my account since 20...23 were completely gone. I hadn’t logged in for a long time and I did not make any transfers or withdrawals. There are no other problems or suspicious activities in my account. I
Gate.io is a global cryptocurrency exchange and blockchain platform founded in 2013 by Dr. Han (Lin Han). The platform offers cryptocurrency trading, digital asset management, staking, lending, Web3 services, and other blockchain-related products for users worldwide.
Customer support: Available through the official Help Center, live chat, and support ticket system.
Customer support email: [email protected]
Gate.io operates in the cryptocurrency exchange and blockchain technology industry. The platform supports trading, investing, and managing a wide range of digital assets while offering additional decentralized finance and Web3 services.
User feedback is mixed, with complaints frequently related to account access, withdrawals, verification procedures, and customer support.
If you've experienced issues with Gate.io, you're not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
