I've encountered limitations on my Mexc Exchange account, and it seems like identity verification might be necessary. What are the specific requirements for completing KYC?

My MEXC account (UID: 24525***) has been showing “Risk Review” for some time now, and I need help resolving it. I have already submitted all the required details and documents requested by customer service, but my account status has not changed. I have completed every verification step they asked fo...

I have been trading cryptocurrencies on the MEXC exchange for about a year. However, as of yesterday, my account was suddenly blocked for one full year. When I reached out to customer support, they only told me that the risk control mechanism had been triggered, but they gave me no clear explanation...

I'm seriously frustrated with MEXC right now. I’ve been trying to send funds to my MEXC account, but I keep getting an error saying that—due to legal requirements—I can only transfer 0.00000008 TRX. This amount is practically nothing and makes it impossible for me to actually use the platform. I wa...

I'm an active trader on the MEXC exchange (UID: 37611460), and my account has been restricted for the second time under the vague excuse of “risk control.” The first time, they said it would be resolved in 30 days, and it was. But now, once again, they told me to wait 30 days—and just one day before...

I am filing this complaint against the MEXC exchange due to a highly disappointing experience. When I signed up, they clearly advertised a $35 new user bonus, claiming that the bonus would be granted after making a $100 deposit. I completed the required deposit, and the transaction was successfully ...

My MEXC Exchange account has been blocked. I want to know when my account will be unblocked. It was blocked because of some reason related to my work. I would like to know when it will be reopened and why exactly it was blocked. Can I know under which category my account has been placed and what the...

I recently signed up for a new account with MEXC and joined their promotional campaign, which promised a ₺20 bonus after completing the advanced KYC process. The terms were clear—just verify your identity with no additional steps or hidden conditions. I successfully completed the KYC process, but th...

I had previously frozen my account on the MEXC crypto exchange, intending to reactivate it later. When I decided to reopen it, I was surprised by the lengthy and intrusive process required just to regain access to my own funds. I was asked to provide an excessive amount of personal information—every...

I know my Mexc username and password, and I still receive SMS codes to my phone. However, I can’t log in because the Google Authenticator code is tied to my old phone, which I no longer have access to. I submitted a support request asking to remove the Authenticator link, and that’s when the real ni...

I created my account on MEXC just a week ago, and I was already seeing a 50% profit—until my account was suddenly locked for “risk control” reasons. They requested identity verification including a proof of address, a selfie, and a handwritten note with specific text. I submitted everything immediat...

MEXC is holding my ₺180 worth of crypto hostage and keeps moving the goalposts. First, they told me I needed to complete Primary KYC to make transactions. So I submitted my national ID as requested. After verifying my documents, they sent me an official email stating I could now trade up to 80 BTC—e...

I need to update my phone number and email address on my MEXC Exchange account, but despite trying every possible method, I have not received any assistance. Currently, I cannot access my registered email or phone number, making it impossible to receive verification codes or secure my account prope...

I have been locked out of my MEXC account due to a so-called risk control review. They requested proof of address, ID verification, and a selfie with a handwritten note, which I promptly submitted. Initially, MEXC claimed the review would be completed quickly once I provided the documents. Now, I’m...

I have been a MEXC customer since 2022, but in 2024, I changed my phone number and haven’t used my account for a while. Now, I’m trying to log in, but I can’t access my account because my phone number isn’t updated. I followed the reset instructions exactly as MEXC requested, but they keep rejectin...

On December 22, 2024, my Mexc account (UID: 66082801) was restricted, and all transactions were blocked. They requested a video verification, but it’s unclear whether they require me to speak or how exactly to comply with this vague request. Despite already completing security verifications and subm...

On December 22, 2024, my Mexc account (UID: 66082801) was restricted, and all transactions were blocked. They requested a video verification, but it’s unclear whether they require me to speak or how exactly to comply with this vague request. Despite already completing security verifications and subm...

MEXC Exchange has unexpectedly blocked my account, and I have not received any clear explanation for this action. I reached out to their live support team, and they insisted that I had blocked my account, which is simply not the case. I haven't taken any steps to block my account, and I'm puzzled ab...

I applied to have my Mexc account, number 82471438, deleted and spoke with a representative. They said, 'You need to reply to the email that will come to your address within 15 days.' Two days later, I connected with another customer representative who said this process should be completed within 24...

I received an unexpected notification on Mexc Exchange that I was unable to place any trades despite the presence of open futures trading. This caught me off guard and forced me to halt my trading activities. Despite the fact that I had already completed the advanced KYC verification process, the cu...

At MEXC Exchange, my account was first limited because of risk control. After a week, the limits were lifted, but my account was limited again for no reason. They asked for important information in video form, and I gave it to them right away. But not long after that, I got an email telling me I had...