I placed an online order with Mango and purchased a coat and a trench coat. When my package arrived, I was shocked to find that the trench coat was replaced with a completely different jacket.
I immediately contacted Mango customer service. They advised me to return the incorrect item and write a note specifying the correct product I had originally ordered. I followed their instructions carefully. However, instead of sending me the trench coat I paid for, they refunded only the price of the coat I did not return. Worse still, the refunded amount was far less than what I paid for the trench coat.
I called customer service multiple times, yet the issue remains unresolved. Now the trench coat I originally purchased is out of stock, leaving me both financially and emotionally disappointed.
I explicitly request the full refund of the remaining amount for the trench coat that was never delivered.
I bought a men's trench coat from the Mango website. Because the item turned out to be bigger than I thought, I sent it back to the main Mango warehouse to exchange it for the right size. While talking to customer service, they told me that the size I need is in stock at the warehouse, and they will...
On November 23, I purchased a jacket from Mango’s online store. After paying for the order, it was left on hold for days without any updates, and then on November 30 it was unilaterally canceled on the grounds that the item was out of stock. My order number is EUAX1S. Canceling an item that appeare...
On October 7th, I purchased a leather jacket from Mango. Initially, the order was created for delivery to an address due to the unavailability of the desired size in-store. They mentioned that the product was shipped from Spain and should arrive within 22 business days. When I contacted the store th...
I placed an order with Mango on November 2, 2024, and it was delivered on November 6. However, I received a completely different item intended for another customer. When I contacted Mango customer service, they apologized but informed me that the size 38 boots I ordered are now out of stock online. ...
Hello, I bought a trench coat from the Mango store in IstinyePark on April 29, 2023. Sadly, I saw that the collar seam was missing an overlock stitch,...
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