I bought a bag from their website, and my order initially showed as "accepted." But the very next day, my shopping cart displayed, "Your cart is empty"! To make matters worse, the money was already debited from my bank account, and my bank confirms there's no issue on their end.
Why did this happen? When I called customer service, they told me, "You have no order," and then refused to even accept my email address for communication. This is completely unacceptable. My money is gone, the order has vanished, and I'm being denied any support.
Mango, you need to rectify this immediately! Locate my missing order or refund the money stolen from my bank account. This is an urgent matter, and I demand a swift resolution and proper customer service.
I placed an order for a bag from Mango on April 17th, but here we are on June 29th, and it still hasn't arrived. I have reported the situation multiple times and sent emails, but no action has been taken. What's more, the website states that the purchase cannot be refunded as if I have received the ...
I bought a bag from Mango and chose in-store delivery so it would get to me faster. Even though it had been 15 days, the app still said that the item was "sent to the store," so I waited patiently. Finally, I couldn't take it anymore, so I called customer service. They told me that the product had b...
I placed an order with Mango on September 26, and it’s now been two months without any sign of my purchase. I’ve repeatedly contacted customer service, only to be told each time that someone would get back to me – yet no one ever does. The lack of accountability is frustrating and completely unaccep...
I ordered two pairs of pants from their website, and since they were too big, I returned them. However, after I sent them back, I received no email or message from the cargo company confirming the return. The cargo company claims they delivered the pants to a Mango representative, but Mango is now ...
Recently, I had a problem with my Mango order. Two items were canceled because they were out of stock, and I had to send back the other two. But I only got a refund for one of the things I had to cancel and not the other. Even worse, the customer service rep said the money for the missing item had b...
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