I can’t do a return or an exchange. I’m stuck with items that are way too big for me, even though they’re still in unopened packages. The Mango store in Denizli is closed, so I’ll have to send them to Ankara and pay for shipping a second time. But they’re asking for the physical invoice to process the exchange. The original invoice is with a friend I sent the items with, and all I have are screenshots, which are blurry and hard to read. I can’t reach the store, and neither the website nor customer service has offered a solution. The previous shipment already cost me over ₺400, and the items I now need to exchange are jeans, which will be even heavier and cost more to send. I don’t even mind those expenses—I just wish they would handle the exchange properly and offer a solution.
On September 27 and 29, 2025, I placed two separate orders on Mango’s official website, with order numbers erltxb and erıts3. It has now been around 20 days, yet neither order has been shipped, and I’m unable to cancel them through the system. I contacted Mango customer service twice regarding this...
Our cousin gifted us two Mango Man jackets - one in black and the other in khaki green, from Trendyol. Today, we had to go to the Mango store at Balcova Agora Shopping Mall in Izmir because the jackets we bought didn't fit properly. We brought along the Mango archive invoice to help with the exchan...
On March 21, 2025, I ordered a bag from Mango. My order number is EI08FC. However, despite waiting for it excitedly, I received the order of a girl living in Türkiye Denizli instead. The outer packaging had a barcode with my information, but when I opened it, there was an invoice that wasn’t mine an...
I realized that I have not received refunds for many items I returned from my purchases made through Mango's official app. In the app, some items still show as shipped, while others do not even have that status. Despite a long time passing, there is no information in the app confirming that these pr...
I placed an order for two items from Mango, and on July 26, they were handed over to Hepsijet for delivery. When I checked the Mango website to track my shipment, I was shocked to see that the courier had returned the items without giving me any notice or explanation. I called Hepsijet, and they to...
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