I Report Torn Product Delivery From Mango Online Shopping

I Report Torn Product Delivery From Mango Online Shopping
Nükra
Nükra
Mango
June 30, 2025 12:40 PM15

I purchased a product from Mango’s online store on 24.06.2025, but when I received it, I found multiple tears and damages on the item. I cannot understand how such a product could be shipped without any quality control from a global brand like Mango.

I have always trusted Mango and regularly shopped from your stores. However, the nearest Mango store is far from my home, making the return process inconvenient and frustrating. This has caused both financial and emotional distress as I purchased the item expecting high quality.

I explicitly request either a full refund or an immediate replacement with a flawless product. Please resolve this issue within 14 days.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

I bought a leather jacket from Mango, but it has a strange smell; what are the best ways to address the odor before considering a return?

8 Complaint

I bought a Mango jacket, and after one wash, it shrunk, how can I resolve the shrinking issue?

35 Complaint

Similar Complaints

I Report Order Cancellation On Discounted Bag Purchase From Mango

Edanur
Edanur
Mango
July 1, 2025 1:18 PM28

On 2025-06-24, I purchased a discounted bag from Mango for ₺XXX. Everything seemed fine until days later when I received...

Mango Canceled My Jacket Order Days Later Claiming ‘Out of Stock

Serpil
Serpil
Mango
December 3, 2025 12:16 AM53

On November 26, 2025, I purchased a jacket through Mango’s online store under order number EUQ130. After waiting days fo...

Mango Order Delayed for 2 Months with No Update or Refund

Zehra
Zehra
Mango
November 9, 2024 11:58 AM39

I placed an order with Mango on September 26, and it’s now been two months without any sign of my purchase. I’ve repeate...