I purchased a product from Mango's online store. Although the item was listed as in stock and my payment was successfully processed, my order was later canceled due to "out of stock" reasons. I received an email about this cancellation, but no proactive customer service support was offered.
When I contacted Mango customer service, I was told, "There is nothing we can do," which left me feeling frustrated and ignored. Despite my clear request for an immediate refund, they informed me that the refund process would take up to 10 days. Meanwhile, the same product still appears as available on the website, and payments from other customers are still being collected.
This situation has caused me both financial inconvenience and disappointment. I expected much better service from an international brand like Mango.
I explicitly request the immediate processing of my refund and a clarification regarding the misleading stock status.
I returned the product I bought on July 1st on the same day to Mango, again due to their stock error, and today is the 22nd but still no payment has been made. Even though I called customer service about 10 times, when I called again today, they said it will be processed partially and paid within 12 business days. This is the first time in my life I have encountered such an amateurish customer relationship and such a poor service approach. I will not shop from Mango again.
I placed an order through Mango's online store for an item that was shown as in stock. However, after they charged my card and confirmed the order, I received a message saying, "This item is no longer in stock." They informed me that my payment would be refunded in the coming days. It’s frustrating...
I ordered a product from Mango and paid for it, but it was unexpectedly canceled during shipping without any notice beforehand. I discovered it only after I took the initiative to check the order status myself. I attempted to contact them several times, but I was met with silence and no clear answer...
I'm upset about the last thing I bought from Mango's website. I eagerly waited for my product to come from the warehouse after getting a message that it was being packed up. But a week later, I got an email telling me that my order had been canceled and was no longer for sale. The fact that I receiv...
The product I bought from Mango seems to have been prepared for 12 days and it has not shipped. I want to cancel it, but it is not canceled. Despite repeated attempts to reach customer service, I received no satisfactory explanation or assistance. I think they produce the product on order. If this i...
I ordered two items from Mango online during a sale, which I had been waiting to go on discount for a while. It’s been over a month, and I was still waiting for my order to arrive. Without any notification, my order was canceled because the items were "lost"! Now the products are out of stock, and t...
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