I purchased a product from Mango's online store. Although the item was listed as in stock and my payment was successfully processed, my order was later canceled due to "out of stock" reasons. I received an email about this cancellation, but no proactive customer service support was offered.
When I contacted Mango customer service, I was told, "There is nothing we can do," which left me feeling frustrated and ignored. Despite my clear request for an immediate refund, they informed me that the refund process would take up to 10 days. Meanwhile, the same product still appears as available on the website, and payments from other customers are still being collected.
This situation has caused me both financial inconvenience and disappointment. I expected much better service from an international brand like Mango.
I explicitly request the immediate processing of my refund and a clarification regarding the misleading stock status.
I returned the product I bought on July 1st on the same day to Mango, again due to their stock error, and today is the 22nd but still no payment has been made. Even though I called customer service about 10 times, when I called again today, they said it will be processed partially and paid within 12 business days. This is the first time in my life I have encountered such an amateurish customer relationship and such a poor service approach. I will not shop from Mango again.
I bought something from Mango last week, only to find out after my order was accepted that it was out of stock. I was shocked and disappointed to discover that Mango had opened a stock for a product that was no longer available. I had already paid for the product and was looking forward to receiving...
I placed an order through Mango's online store for an item that was shown as in stock. However, after they charged my card and confirmed the order, I received a message saying, "This item is no longer in stock." They informed me that my payment would be refunded in the coming days. It’s frustrating...
I purchased a product from Mango online last week and was surprised to receive an email stating that my order had been cancelled due to the product being "not on sale." This was extremely frustrating because I had already paid for the item and it showed that there was still stock available. To make ...
I ordered a product from Mango and paid for it, but it was unexpectedly canceled during shipping without any notice beforehand. I discovered it only after I took the initiative to check the order status myself. I attempted to contact them several times, but I was met with silence and no clear answer...
The delivery time for the product was significantly delayed and I have yet to receive my shipment. Despite being told that the delivery would be arriving soon, I have not been provided with a tracking number and it is impossible to determine the whereabouts of my purchase. The customer service provi...
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