Dear Mango Customer Service, I hope this message finds you well. I am reaching out regarding an issue with my recent order (Order No: Elcqch), which I placed approximately 10 minutes ago in TURKEY. Although I entered a different delivery address during checkout, the system is showing that the order will be sent to a previously saved address instead. Unfortunately, I am unable to cancel the order online, and due to the Bayram holiday, I have not been able to reach your customer service team by phone. I would appreciate your urgent assistance in correcting the delivery address or guiding me on how to proceed with redirection of the shipment to the other saved address in my account. hope this issue can be resolved promptly. Thank you in advance for your help. I look forward to your response. Kind regards,
I placed an online order from Mango’s website (Order No: ES0QXX) and paid ₺9,604.00 by credit card. At the time of purchase, the estimated delivery time was 6 days, but 4 days have already passed, and my order still hasn’t been delivered. On October 15, 2025, I contacted Mango customer service. Dur...
On September 29, I placed an order from Mango’s online store with the order number ERM4KC, totaling $267. However, despite the time that has passed, my order has still not been shipped. The delivery address for my order is in Istanbul. When I contacted Mango customer service, I was told, “We’re try...
On September 27 and 29, 2025, I placed two separate orders on Mango’s official website, with order numbers erltxb and erıts3. It has now been around 20 days, yet neither order has been shipped, and I’m unable to cancel them through the system. I contacted Mango customer service twice regarding this...
On September 29, 2025, I placed an order on Mango’s online store with the order code ermnmq. My total purchase amount was $94, and I paid by credit card. The delivery address for my order was Çayeli, Rize. However, despite the time that has passed, my order status still shows “being prepared.” The ...
I placed an order with Mango on November 5, 2024, for two items. Today, November 7, only one item was delivered via Yurtiçi Kargo, while the other item remains in the "preparing" stage. However, when I check my order history, only the undelivered item shows up in my account; there’s no record of the...
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