My Mango store delivery order with code EJ9VQV has gone missing at the store. Although the courier delivered the item to the store, they claim to have checked all their storage areas but still cannot locate my product. I even visited the store in person, hoping to resolve the issue directly, but the staff simply repeated the same explanation. There has been no clear communication or solution offered by Mango. They are neither delivering the item nor processing a cancellation. Despite the product being lost, they are refusing to compensate me for my loss. Therefore, I am filing an official complaint with the Consumer Arbitration Committee and the Presidential Communication Center regarding this matter.
On October 9, I ordered a pair of shoes (code: 17024118) from Mango’s online store, choosing delivery to the Cevahir Mall store. Although the system shows that the order has been delivered to the store, the store staff cannot locate the item and claim they never received it. I called customer servic...
I ordered something nearly two months ago, and I still haven’t gotten it. Mango's customer service keeps sending the same generic reply, saying they've informed the right teams, but nothing has really changed. I keep asking them to either send my order or give me my money back, but there’s still no ...
Mango did not properly process my orders with the reference codes dmkub0 and dm8tq, which has made me very upset. Despite the fact that all of the items from these orders were returned in the hopes of receiving refunds, only three of the eight items returned have been processed for refunds. Surprisi...
I placed an online order from Mango’s website (Order No: ES0QXX) and paid ₺9,604.00 by credit card. At the time of purchase, the estimated delivery time was 6 days, but 4 days have already passed, and my order still hasn’t been delivered. On October 15, 2025, I contacted Mango customer service. Dur...
In November 2022, I ordered a product from Mango with the reference number DA9A5M. Later, I returned it to MNG Cargo for a refund, but July is coming to an end, and neither my product nor my money has been returned. Every time I call, they say the item is in the warehouse and will be refunded soon, ...
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