On 2025-06-24, I purchased a discounted bag from Mango for ₺XXX. Everything seemed fine until days later when I received a notification that my order was being prepared. However, on 2025-06-28, I was suddenly informed that my order was canceled due to the item being out of stock.
If this product was likely to run out, it should never have been listed on your site in the first place. I didn’t just leave the product in my cart; I paid for it and completed the transaction. This was my first purchase from your store, and it left me deeply disappointed.
When I contacted customer service, I was offered no solution whatsoever. I felt completely disregarded as a customer. The financial and emotional impact of this careless service approach is unacceptable.
I explicitly request either the immediate shipment of the bag or a full refund, along with an apology for the inconvenience caused.
On October 6, 2025, I placed an order for a pair of pants from Mango’s online store (Order No: erzsw8). When I called customer service about a week ago to check the status of my order, I was told that it would be shipped within 15 business days. However, when I checked my email on October 16, 2025, ...
On November 29, 2025, I placed an order on Mango’s online store. While my order was still being prepared, one of the items was canceled unilaterally by the company due to a stock error and was never shipped to me. When I called customer service, I was told that once my order is delivered, the amount...
On November 26, 2025, I purchased a jacket through Mango’s online store under order number EUQ130. After waiting days for my order to arrive, I learned on November 29, 2025, that my order had been canceled due to the item being “out of stock.” Canceling a product days after purchase — especially wh...
On 20.06.2025, I ordered a bag from Mango. However, despite the passing days, my order has still not been delivered. The tracking status continues to ...
I placed an order for several items from Mango’s online store. During the checkout process, I wanted to cancel only one item, but the system ended up canceling my entire order. After this cancellation, I had to try purchasing some of the items again, but this time they were out of stock, so I couldn...
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