I placed an order through Mango’s online store, and it was originally scheduled to arrive on May 16. That date has come and gone, but my order is still nowhere to be seen. What’s even more frustrating is that nowhere during checkout was I informed that the shipment would be coming from overseas.
Had I known the delivery would take this long due to international shipping, I might have reconsidered or chosen another option. To make matters worse, I’m not even allowed to cancel the shipment while it’s stuck in this limbo.
This kind of poor communication and lack of transparency is unacceptable—especially from a major brand like Mango. Customers deserve to know upfront where their orders are coming from and how long they’ll take to arrive.
Mango, I demand a clear update on my order status and a solution immediately. Either deliver what I paid for or allow me to cancel and refund my purchase. I shouldn’t be left waiting indefinitely.
I ordered a bag from Mango nearly a month ago, and the tracking still shows it’s in international transit. There has been no movement or clear update since, and to make things worse, I can’t cancel the order either. If Mango had clearly stated from the beginning that the item would be shipped from ...
The delivery time for the product was significantly delayed and I have yet to receive my shipment. Despite being told that the delivery would be arriving soon, I have not been provided with a tracking number and it is impossible to determine the whereabouts of my purchase. The customer service provi...
On November 2, 2024, I placed an order through Mango’s website. The invoice was emailed to me on November 5, 2024, and the order status was updated to "shipped" on November 6, 2024. However, later that evening, I received an email stating that my order had been refunded, even though I never requeste...
The product was already being made ready, leaving the warehouse, and being sent out. Surprisingly, I got an email that said I couldn't go, but it didn't say why. I don't know why Mango would sell something they can't deliver and still get paid for it. I want Mango to get my item to me as soon as pos...
I purchased two items from Mango, and for over a week, the status has remained “preparing.” The order has not been shipped yet. When I contacted customer service, they blamed the delay on high demand but couldn’t provide any specific timeframe for when my order would be dispatched. Normally, the sh...
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