I ordered a bag from Mango nearly a month ago, and the tracking still shows it’s in international transit. There has been no movement or clear update since, and to make things worse, I can’t cancel the order either.
If Mango had clearly stated from the beginning that the item would be shipped from abroad, I would have made a more informed decision about whether or not to place the order. This lack of transparency is misleading.
Customers should be given the option to cancel or return such delayed international shipments—especially when there’s no communication or ETA provided. Right now, I’m left in the dark with no idea when or if my bag will ever arrive.
Mango, I’m asking for immediate action: either provide a concrete update on my order, allow me to cancel it, or process a full refund. This is not how a global brand should treat its customers.
I placed an order through Mango’s online store, and it was originally scheduled to arrive on May 16. That date has come and gone, but my order is still nowhere to be seen. What’s even more frustrating is that nowhere during checkout was I informed that the shipment would be coming from overseas. Ha...
On 20.06.2025, I ordered a bag from Mango. However, despite the passing days, my order has still not been delivered. The tracking status continues to ...
I ordered a bag from Mango’s website on October 31, with an estimated delivery date of November 5. The item was shipped from Istanbul on November 2, but it’s still listed as “in transit” and hasn’t moved. Mango doesn’t seem to be monitoring the deliveries or ensuring items reach their customers on t...
The delivery time for the product was significantly delayed and I have yet to receive my shipment. Despite being told that the delivery would be arriving soon, I have not been provided with a tracking number and it is impossible to determine the whereabouts of my purchase. The customer service provi...
I placed an order for a bag from Mango on April 17th, but here we are on June 29th, and it still hasn't arrived. I have reported the situation multiple times and sent emails, but no action has been taken. What's more, the website states that the purchase cannot be refunded as if I have received the ...
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