"My problem was solved by the company."
About two weeks ago, I returned a ruched patterned blouse that I purchased from Mango by sending it through the Yurtiçi Cargo branch in Didim. I have both the shipping tracking details and the order information. However, when I contacted Mango customer service, they told me that there is no record o...
On February 11, 2026, I purchased 4 items from Mango Turkey’s online store with order number ezlawh. However, instead of the sweatshirt included in my order, I received the wrong item. Instead of the sweatshirt I ordered, a sleeveless orange top was delivered. Because of this, I returned all items ...
On March 4, I ordered a long-sleeve polo-neck sweater through Mango’s mobile app. When I contacted customer service regarding my order, I was informed that the product would be shipped from Spain and might take longer to arrive, which I accepted. However, when I received the product today, although...
I purchased a wallet from Mango’s online store yesterday, and today I used it for the first time. Even though the wallet stayed in my bag all day, the “MNG” logo on it started peeling off on the very first day. This level of deformation in such a short time has seriously undermined both the price I ...
On March 15, I placed an order through Trendyol for a Mango item described as “Wide-leg pocket jeans, chocolate color.” However, despite nearly three weeks passing, my order status still shows as “preparing,” and the item has not even been shipped. My order number is 10325162989. During this time, ...
I received a Mango brand wallet as a birthday gift. I took delivery of the wallet about two months ago, but I have only been using it for about one week and even then very minimally. Despite this, the inner lining of the wallet has started to peel and deteriorate on its own, as can be seen in the at...
On January 20, I purchased a product named “gold leather ballet flats with tie detail” from Mango’s official store on Trendyol. Due to weather conditions, I kept the product in its box for a long time without using it. Today, when I took it out to wear for the first time, I noticed that the upper pa...
On Monday, March 23, at around 10:00 AM, I placed an order through the Mango online app for a discounted bag, paying approximately $38. My order was confirmed and appeared as “preparing” in the app for two days. During this time, I checked the website again to review the stock and price of the same ...
On March 15, I placed an order on Mango’s website with order number F15L1L. My order was delivered on March 19; however, one of the items (reference number 27971328) was missing from the package. I paid approximately $130 for this missing item using my credit card. As soon as I noticed the issue, I...
On March 22, 2026, I made a purchase at the Mango store in Akbatı Mall, Istanbul. When I got home, I realized that an extra item had been charged on my receipt. One of the bags I bought for my daughter—who is visiting from abroad for the holiday—was scanned twice at checkout, and as a result, I was ...
On February 5, 2026, I purchased a pair of pants (product code 27091278) from Mango’s online store. Although I specifically selected size medium, I received a size large instead. As a result, I created a return/exchange request on February 10, 2026. For approximately one and a half months, I receiv...
The children’s jacket I purchased from Mango’s 365 AVM store developed issues very quickly—the stitching on both pockets came undone. The jacket was used under completely normal conditions, just like other jackets I have bought for my children over the years. The fact that both pocket seams came apa...
I returned an item I purchased from Mango’s website on December 16, but even after four months, the payment of approximately $45 has still not been refunded. Although I have both the order and return numbers, the process has not been completed. During this time, I have contacted customer service mu...
On February 17, 2026, I ordered a bag through Mango’s official app. The shipment associated with my order, tracking number ezwjuf, has been showing as “in international transit” for the past 15 days with no progress. During this time, there have been no meaningful updates in the shipping activity. ...
An order I placed through the Mango app on January 2, 2026, was not delivered for more than 40 days, so I was issued a compensation coupon code called “sosorry” via email. The email shows that the coupon was sent on January 30, 2026. However, because the size and fit information in Mango’s online ap...
I ordered a girls’ coat as a gift from Mango’s online site on 15 January, with order number EXW23A. Although a long time has passed, the product has still not been delivered. I have also not received any clear information about the status of the shipment. The coat was meant to be a gift, and the del...
On 03/01/2026, I placed an order from Mango’s online store with order number EX20RM. At the time of purchase, the estimated delivery date was stated as January 30, yet my order is still shown as “in international transit” and has not been delivered. The lack of any clear and reliable delivery inform...
On December 25, 2025, I placed an order through the Mango mobile app for a clothing item (a pair of pants) in the amount of $38. My order number is ewıkrj. I am already aware that Mango orders are often shipped from international stock, and I placed my order knowing that delivery could take at least...
I placed an order with Mango through the mobile application on June 25, with order number ewjdw. Despite a long period of time having passed since the order date, the status in the app still shows “in international transit,” and no delivery has been made to me. Regarding the delay, I only received ...
On January 9, I purchased a jacket from Mango with order number exh721 for $85. For several days now, my order has been showing the status “in international transit” in the system, with no progress at all. During this time, I contacted customer service multiple times, but no explanation was provided...
On November 17, 2025, I bought a matching outfit — a skirt and a knit sweater — from the Mango online store. I paid a total of $95 for the order, and $42 of that was for the knit sweater, which has not yet been delivered. I paid with a credit card, and my order number is etxor1, with the delivery a...
On November 27, I placed an order with the order number euvaqf through the Mango mobile app and paid $120 by credit card. Even though nearly a month has passed, my order has still not been delivered to me. When I contacted Mango customer service about this issue, I was told that the product was comi...
I purchased a pair of pants from Mango’s ANKAmall store in Ankara on 15 October. Although I wore the pants only twice, the fabric dye transferred onto my brand-new shoes each time, leaving permanent stains. The same issue occurred on both occasions, clearly indicating a serious quality or manufactur...
I purchased a Mango dress via Trendyol on 2 December with order number 9998866385 during the November sales period. I selected size medium, but I received a small size instead. I believe this was related to the discounted sale period, but the product I received does not match the size I ordered. I c...