I returned an item I purchased from Mango’s website on December 16, but even after four months, the payment of approximately $45 has still not been refunded. Although I have both the order and return numbers, the process has not been completed.
During this time, I have contacted customer service multiple times, and each time I was told that my case is “under review.” However, no concrete action has been taken, and no refund has been issued to my account.
I request that this delay be resolved immediately and that the approximately $45 payment be refunded to me without any further delay.
I purchased a dress from Mango about a month ago, but the size didn’t fit, so I returned it the very next day. Despite a full month passing since the return, I still haven’t received my refund or any updates regarding the process. I’ve received no email or message about the refund status. When I co...
Despite the fact that fifteen days have passed since I returned a product to Mango's online store, there is still no information regarding the status of my credit card refund. I contacted customer service, and they informed me that the store had not yet processed the return that I had made. Due to t...
I placed an order with Mango on September 26, and it’s now been two months without any sign of my purchase. I’ve repeatedly contacted customer service, only to be told each time that someone would get back to me – yet no one ever does. The lack of accountability is frustrating and completely unaccep...
On November 29, 2025, I placed an order on Mango’s online store. While my order was still being prepared, one of the items was canceled unilaterally by the company due to a stock error and was never shipped to me. When I called customer service, I was told that once my order is delivered, the amount...
I ordered a bag from Mango on January 23, expecting it to be delivered within 22 business days. If it doesn't arrive by then, I expect my issue to be resolved. I've called customer service so many times, I've lost track. It's February 23rd, and 22 business days have gone by without receiving the del...
Comments