Mango Has Not Refunded My Return After Four Months
I returned an item I purchased from Mango’s website on December 16, but even after four months, the payment of approximately $45 has still not been refunded. Although I have both the order and return numbers, the process has not been completed.
During this time, I have contacted customer service multiple times, and each time I was told that my case is “under review.” However, no concrete action has been taken, and no refund has been issued to my account.
I request that this delay be resolved immediately and that the approximately $45 payment be refunded to me without any further delay.
I returned the product I bought from the Mango website on December 16, but the ₺1,400 refund has still not been processed. Customer service kept me waiting each time, saying the process is in the review stage, and I still haven't received any refund.
