An order I placed through the Mango app on January 2, 2026, was not delivered for more than 40 days, so I was issued a compensation coupon code called “sosorry” via email. The email shows that the coupon was sent on January 30, 2026. However, because the size and fit information in Mango’s online app is not sufficiently clear, I became confused about sizing when I saw the product in-store. Due to this confusion, I canceled order number ezafu7, which I placed on February 6, 2026, and immediately afterward, I wanted to place a new order using the same coupon code for the correct size. However, the system displayed a warning stating that the code was single-use and did not allow it to be used again under any circumstances. I explained the situation in detail to customer service multiple times, but the issue was never evaluated properly, and I kept receiving the same scripted response saying, “the code is single-use,” with no solution offered. In the customer service section of the app, the conversation is also ended without giving me a chance to respond or explain further. Because of both the excessively delayed delivery of my original order and the lack of communication and understanding during this process, I believe I have been treated unfairly. I request that the sosorry compensation coupon be reissued under the same conditions, taking into account the confusion I experienced and the reason for the cancellation, and that Mango also review its customer service approach in this matter.
On November 30, 2024, I purchased an item from Mango’s online store. Even though the delivery date had passed, the order was not shipped. I received an apology email from Mango, stating the delay and promising that the product would be dispatched soon. However, despite messaging customer service, I ...
On November 29, 2025, I placed an order on Mango’s online store. While my order was still being prepared, one of the items was canceled unilaterally by the company due to a stock error and was never shipped to me. When I called customer service, I was told that once my order is delivered, the amount...
I placed an order for several items from Mango’s online store. During the checkout process, I wanted to cancel only one item, but the system ended up canceling my entire order. After this cancellation, I had to try purchasing some of the items again, but this time they were out of stock, so I couldn...
On October 6, 2025, I placed an order for a pair of pants from Mango’s online store (Order No: erzsw8). When I called customer service about a week ago to check the status of my order, I was told that it would be shipped within 15 business days. However, when I checked my email on October 16, 2025, ...
On November 24, 2025, I purchased a total of 6 items through the Mango mobile app under order number EUR99G. I paid $310 in a single charge to my card. Even though I selected fast delivery, the process took quite a long time, and I was only informed via email throughout the entire order period. Aft...
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