On December 25, 2025, I placed an order through the Mango mobile app for a clothing item (a pair of pants) in the amount of $38. My order number is ewıkrj. I am already aware that Mango orders are often shipped from international stock, and I placed my order knowing that delivery could take at least 15 days.
However, even though the app clearly showed a promised delivery date of Thursday, January 22, today is January 26, and my order has still not been delivered. I have received no shipment. When I contacted customer service to get information about my order, I was met with a dismissive and condescending attitude. I was told that the item was being held at customs, that there was nothing I could do, nothing they could do either, and that I simply had to wait.
When I asked follow-up questions—such as why the app has been showing “international transit” for days if the product is supposedly stuck at customs—the representative kept repeating the same statements in an unserious and careless manner. Shortly after, I received an email stating something along the lines of “your item is stuck at customs, sorry.”
I do not believe that a customs-related issue is my responsibility as a customer. This is entirely a process that Mango should handle internally. I paid for this order using my credit card in installments, and since I have not requested a cancellation or refund, the full amount has already been charged to my card. Despite this, it has now been more than a month, and I have neither received my product nor been given a satisfactory explanation about the delay.
In short, I do not have my product, but Mango still has my money. I am requesting that Mango urgently deliver my order without any further delay, resolve the customs issue internally, and eliminate my grievance. I also expect a written apology for both the handling of this process and the inappropriate attitude of the customer service representative, as well as appropriate compensation for the inconvenience I have experienced.
On October 6, 2025, I placed an order for a pair of pants from Mango’s online store (Order No: erzsw8). When I called customer service about a week ago to check the status of my order, I was told that it would be shipped within 15 business days. However, when I checked my email on October 16, 2025, ...
I placed an order for two items through the Mango app on November 11, 2023. I chose the option for in-store delivery. On November 13, I received an email stating that my order was delivered to the store. When I went to the store two days later, I was told that the items had not arrived, and I was ad...
I still haven't received the order number DHZ81I that I made from Mango on March 16, 2023. I made the purchase through the app. I sent 2 e-mails and talked to the customer representative 2 times, but there is no clear answer even though I have reached them, they keep saying what I know, neither the ...
On November 29, 2024, I placed an order on Mango’s website for two pairs of pants and a jacket. The order was confirmed, and the payment was charged to my card. However, nearly a month passed, and my order was not delivered. On December 18, 2024, I received an email stating that my order was cancele...
As a gift for someone, I recently purchased a women's coat from the Mango app. They assured me that the product would be delivered within 10 working days, so I placed my order on January 30, 2023, in good faith. However, when I contacted Mango customer service on February 14, 2023, I was informed th...
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