Mango Overcharges Customer Due to Cashier Error
On March 22, 2026, I made a purchase at the Mango store in Akbatı Mall, Istanbul. When I got home, I realized that an extra item had been charged on my receipt. One of the bags I bought for my daughter—who is visiting from abroad for the holiday—was scanned twice at checkout, and as a result, I was overcharged approximately $38.
As soon as I noticed the issue, I first contacted Mango customer service, and they directed me to the store. However, even after I explained that we were no longer in that area, the store insisted that I must visit a nearby store in person to resolve the issue. They also said they would review security camera footage, but claimed there was a problem with the store recordings and that they would request footage from headquarters. Despite this, they continued to insist that I physically visit a store and suggested that only “if we act in good faith” could the overcharged amount be refunded. Otherwise, they stated they could not process the refund.
I am truly surprised by Mango Turkey’s approach. I have clearly been overcharged due to a cashier error, and this situation has completely spoiled what was supposed to be a pleasant shopping experience for my daughter during her short visit. I request that the overcharged amount of $38 be refunded to me immediately, without any conditions, and that this complaint be officially recorded so that other customers do not experience similar issues.
