On March 15, I placed an order through Trendyol for a Mango item described as “Wide-leg pocket jeans, chocolate color.” However, despite nearly three weeks passing, my order status still shows as “preparing,” and the item has not even been shipped. My order number is 10325162989.
During this time, I created a support request through Trendyol. I was told that the seller could not be reached and that since the order was still shown as “being prepared,” it could not be canceled, but that they would try to assist me. However, even after 3–4 days since that conversation, I have received no update, and there has been no change in my order status. I have also been unable to contact Mango directly.
I paid for the order in full using my credit/debit card, and for a long time now, I have neither received my product nor been able to cancel the order. Therefore, I request that my order be canceled immediately and that the amount I paid be refunded to my card as soon as possible.
On September 28, I ordered a Mango-brand coat through Trendyol (Order No: #10547269420). It has been three days since I placed the order, yet the status still shows as “being prepared”, and it has not been shipped. I tried to cancel the order, but the system did not accept my cancellation request. W...
I ordered from Mango via Trendyol on November 28, 2024, but my package still hasn't been shipped. I was told my order would ship by December 4, but I ...
With my order number 2238646090, I purchased a Spiderman Shorts pajama set from the Trendyol Mango store. There was only a T-shirt and no shorts in the package. I inquired about the missing item, but was told that they were out of stock and to send it back. I mailed the item on September 25, 2023, w...
I placed an order for two items from Mango’s online store on 01.12.24. It has been 13 days now, and my order is still marked as "being prepared." Despite contacting customer service at least six times, I keep receiving different excuses. First, they said a refund would be issued, but when I called a...
I purchased two items from Mango, and for over a week, the status has remained “preparing.” The order has not been shipped yet. When I contacted customer service, they blamed the delay on high demand but couldn’t provide any specific timeframe for when my order would be dispatched. Normally, the sh...
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