About two weeks ago, I returned a ruched patterned blouse that I purchased from Mango by sending it through the Yurtiçi Cargo branch in Didim. I have both the shipping tracking details and the order information. However, when I contacted Mango customer service, they told me that there is no record of any returned item reaching them in their system and that they cannot take any action.
Despite returning the product on time and in accordance with the proper procedure, I am being told that no item was received, and my refund has still not been issued. I request that both the shipping records and the return process be thoroughly reviewed, that it be confirmed the item was delivered, and that the amount I paid for the ruched patterned blouse be refunded to my account as soon as possible.
I purchased a dress from Mango about a month ago, but the size didn’t fit, so I returned it the very next day. Despite a full month passing since the return, I still haven’t received my refund or any updates regarding the process. I’ve received no email or message about the refund status. When I co...
I ordered a jacket from Mango Online two weeks ago, but I can't find the package anywhere! When I called Mango, they said they sent it to a domestic courier service called Yurtici Kargo. But Yurtici Kargo told me that they got the information about the shipment but never got the package itself. Back...
I placed an order with Mango on September 26, and it’s now been two months without any sign of my purchase. I’ve repeatedly contacted customer service, only to be told each time that someone would get back to me – yet no one ever does. The lack of accountability is frustrating and completely unaccep...
Mango complaint! Never shop on the Mango website; it's unacceptable. On June 2, 2024, I bought a dress at Mango. Rather than the dress, they sent a cheaper pair of pants. When I called to inform them of the incorrect item, they instructed me to return it via Yurtiçi Kargo with the shipping note and ...
In November 2022, I ordered a product from Mango with the reference number DA9A5M. Later, I returned it to MNG Cargo for a refund, but July is coming to an end, and neither my product nor my money has been returned. Every time I call, they say the item is in the warehouse and will be refunded soon, ...
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