On February 5, 2026, I purchased a pair of pants (product code 27091278) from Mango’s online store. Although I specifically selected size medium, I received a size large instead. As a result, I created a return/exchange request on February 10, 2026.
For approximately one and a half months, I received no updates regarding my order, nor did I get any clear response from customer service. Despite contacting them multiple times, I was not provided with clear or satisfactory information about the status of the process. Eventually, I was told that the product was out of stock and that a refund would be issued, and today I was informed that the refund process has been initiated.
Throughout this entire process, I expected at least an apology for the mistake, but no such effort was made. Due to the incorrect size being sent, the excessive delay, and the lack of communication, I have been inconvenienced. I expect my situation to be taken seriously and for a customer-focused approach to be adopted.
My order number is EZ8Y24, and the amount I paid is approximately $30.
On October 6, 2025, I placed an order for a pair of pants from Mango’s online store (Order No: erzsw8). When I called customer service about a week ago to check the status of my order, I was told that it would be shipped within 15 business days. However, when I checked my email on October 16, 2025, ...
On November 29, 2025, I placed an order on Mango’s online store. While my order was still being prepared, one of the items was canceled unilaterally by the company due to a stock error and was never shipped to me. When I called customer service, I was told that once my order is delivered, the amount...
I placed an order with Mango on November 2, 2024, and it was delivered on November 6. However, I received a completely different item intended for another customer. When I contacted Mango customer service, they apologized but informed me that the size 38 boots I ordered are now out of stock online. ...
On November 29, 2024, I placed an order on Mango’s website for two pairs of pants and a jacket. The order was confirmed, and the payment was charged to my card. However, nearly a month passed, and my order was not delivered. On December 18, 2024, I received an email stating that my order was cancele...
An order I placed through the Mango app on January 2, 2026, was not delivered for more than 40 days, so I was issued a compensation coupon code called “sosorry” via email. The email shows that the coupon was sent on January 30, 2026. However, because the size and fit information in Mango’s online ap...
Comments