On 03/01/2026, I placed an order from Mango’s online store with order number EX20RM. At the time of purchase, the estimated delivery date was stated as January 30, yet my order is still shown as “in international transit” and has not been delivered. The lack of any clear and reliable delivery information despite the time that has passed is unacceptable. I make my purchases based on the promised delivery date, but Mango has not fulfilled this commitment. For weeks, I have not been given a clear delivery date or a traceable update on the shipment. There is a serious lack of information and transparency throughout the process, which has caused both loss of time and significant inconvenience as a customer. I contacted Mango customer service multiple times regarding this issue. However, I only received standard, non-specific responses stating that my order is in international transit and that I should continue waiting. No estimated delivery date, no clarity on tracking, and no alternative solution were offered, and my repeated follow-ups did not lead to any resolution. The total amount of ₺699.99 for this order has already been collected via online payment, yet I am still without the product or a concrete delivery plan. I request that my order be delivered to me immediately without further delay, or alternatively that a full refund be processed without any additional waiting. If this issue is not promptly resolved, I state that I will proceed in accordance with my consumer rights through legal channels.
On 20.06.2025, I ordered a bag from Mango. However, despite the passing days, my order has still not been delivered. The tracking status continues to ...
I placed an online order from Mango’s website (Order No: ES0QXX) and paid ₺9,604.00 by credit card. At the time of purchase, the estimated delivery time was 6 days, but 4 days have already passed, and my order still hasn’t been delivered. On October 15, 2025, I contacted Mango customer service. Dur...
I placed an order with Mango through the mobile application on June 25, with order number ewjdw. Despite a long period of time having passed since the order date, the status in the app still shows “in international transit,” and no delivery has been made to me. Regarding the delay, I only received ...
On January 9, I purchased a jacket from Mango with order number exh721 for $85. For several days now, my order has been showing the status “in international transit” in the system, with no progress at all. During this time, I contacted customer service multiple times, but no explanation was provided...
I placed an order through Mango’s online store, and it was originally scheduled to arrive on May 16. That date has come and gone, but my order is still nowhere to be seen. What’s even more frustrating is that nowhere during checkout was I informed that the shipment would be coming from overseas. Ha...
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