On July 19, I attempted to deposit money into my account using the İşbank ATM number 13726 located in Kütahya Merkez. The machine accepted the cash, but the amount was neither credited to my account nor returned. I’ve been left without my money, and there has been no prompt resolution. It’s frustra...
On June 26, 2025, I tried to deposit ₺12,400 into an İş Bankası ATM located on Kuşdili Street in Kadıköy, but the machine was not working. So I decided to use the adjacent Yapı Kredi ATM. It accepted my card, and I placed the full amount—₺12,400—into the machine. Suddenly, the ATM gave an error, swa...
I am a customer of İş Bankası with the Turkish ID number 488*****784. Following the spending objections I submitted, İş Bankası suddenly closed my credit card. I am also a salary customer at İş Bankası. The bank later claimed that the objections I made were against the ordinary course of life. When ...
I got points from the İş Bankası and Petrol Ofisi campaign, but I haven't been able to use them yet. The points seemed like they were available in the mobile app, but the Petrol Ofisi station wouldn't accept them. I even showed them the app interface, but it didn't help. They informed me they couldn...
My credit card from İş Bankası was delivered on December 28, 2024. I first activated it on June 16, 2025, and made my first purchase on June 26. Despite this, the bank charged me a ₺894.08 annual card fee. When I objected, I was rudely told that the fee would only be refunded if I spent ₺18,000 per ...
I noticed that an annual credit card fee of [₺553.88] was charged to my İş Bankası Maximum credit card statement dated [05.07.2025]. According to Article 28 of the Consumer Protection Law No. 6502 and the relevant regulations, it is clearly stated that credit card fees cannot be collected from consu...
I tried to withdraw ₺1500 from an İş Bankası ATM using my Ziraat Bank account. I was in a difficult situation and urgently needed cash. However, the ATM only dispensed ₺1000, charged an ₺18 transaction fee, and withheld ₺500. This is clearly a case of financial harm. I immediately took all necessary...
I am a customer of İş Bank, and my credit card was renewed after it expired in July 2025. Instead of delivering the new card to the address registered in their system, they claimed it was sent to the relevant branch and that I needed to pick it up in person. Now, in the middle of these hot summer da...
I was using İş Bank’s credit card when I noticed a charge of ₺836 applied to my account as the annual usage fee for 2025–2026. I immediately contacted the bank and spent 21 minutes on the phone with customer service. In the end, I told them I wanted to cancel the card and no longer use it. The repre...
I converted my İş Bank credit card into 12 monthly payments. I consistently paid ₺7,612 every month, always on time, in full, and frequently even exceeded the required amount. On July 1, 2025, I settled the remaining balance ahead of schedule and fully closed the debt. Unfortunately, my credit card ...
I bought a refrigerator in 7 installments from an Arçelik dealer on 09/06/2025. The service team delivered it to my home on 10/06/2025, but unfortunately, the staff couldn't bring the refrigerator inside the house. I visited the Arçelik dealer and explained that the service team was unable to bring ...
I was appointed as the legal guardian of my mother, Z***** U***, by the Turgutlu 2nd Civil Court of Peace. Subsequently, the same court authorized me with an additional decision to withdraw her pension, bank promotion payments, and holiday bonuses from her account at Türkiye İş Bankası’s Turgutlu/Ma...
A total fee of ₺553.88 was charged to my personal Maximum Visa credit card ending in 8662 on 15.06.2025, consisting of a ₺527.50 annual credit card fee and ₺26.38 BSMV. According to Article 31, Paragraph 3 of the Consumer Law dated May 28, 2014, institutions that issue credit cards are required to o...
When I call İş Bank, the customer service representatives act indifferent, and I cannot get a refund for my credit card fee. When I say I want to cancel the card, they just say, "You can keep using it for another year and then cancel if you want," without offering any real solution. The bank’s overa...
First of all, with respect and greetings, I am reaching out to you because I believe you are the ones who can best resolve my issue. I would like to explain the injustice I have faced from the bank and the law office, who are now trying to collect three times the original amount of my debt. About a ...
I am writing to request support from İş Bankası regarding an issue I experienced while trying to make a money transfer around 16:00 on April 29. At the final step of the transaction (after clicking the "Make Transfer" button), my PIN code was unexpectedly blocked. As a result, I am currently unable ...
Without any prior or clear notification, İş Bank suddenly increased my credit card limit to ₺250,000 on the same day as my statement date, claiming I had previously granted permission for “automatic limit increase.” This unexpected and excessive increase was made without my explicit request or conse...
Money was withdrawn from my account without my permission or approval. I was transferring money between my checking accounts, and after 2–3 days, I saw that all the money I had transferred to one of my accounts was gone. I called İş Bank and they told me that the money wasn't shown as transferred or...
A charge of ₺1,758.00 for the annual membership fee and ₺87.90 for BSMV has been applied to my Türkiye İş Bankası Maximiles Black card ending in 3420. I request the immediate cancellation and refund of this total amount of ₺1,845.90. According to the relevant legal provisions stated below, I demand ...
Yesterday, we went with my parents and opened a İş Bankası İlk İmza account. I deposited money at ₺1900. When I got home, I was going to receive funds through İşCep. I can only get 2 funds from the İş Bankası portfolio, but the funds I wanted were not these funds. When I want to receive another fund...
I am a salary customer at İş Bankası, and my salary is under garnishment. Each month, they automatically deduct one-fourth of my salary before depositing the rest, which is the legal procedure. However, any additional deductions beyond this are completely unlawful. Today, just one minute after my sa...
İş Bankası charged a total of 553.88 ₺ as a card fee on my March 2025 statement, dated 10.03.2025, under the names Credit Card Annual Fee (527.5 ₺) and Credit Card Annual Fee BSMV (26.38 ₺), without my knowledge or approval. I have held my Maximum Credit Card for 14 years, yet despite my repeated re...
İş Bankası refuses to cancel the credit card they made mandatory for a home loan. I was unable to take out the loan, but the credit card remained. At the time, they did not offer me a free credit card, and as soon as the six-month period ended, they charged me a membership fee. I do not accept this ...
I informed İş Bankası customer service that I would close my card on the 7th of the month. The representative assured me that since I hadn't used the card for six months, no fee would be charged. They even added ₺500 MaxiPuan as a gesture of goodwill. However, the next day, I discovered that an annu...