I converted my İş Bank credit card into 12 monthly payments. I consistently paid ₺7,612 every month, always on time, in full, and frequently even exceeded the required amount. On July 1, 2025, I settled the remaining balance ahead of schedule and fully closed the debt. Unfortunately, my credit card was closed without any prior notice or my agreement. I was truly taken aback since I had been careful with my payments, and I anticipated the bank to respond in kind. It seems unjust and lacking professionalism for my card to be deactivated after I have met all my responsibilities. Please reactivate my card at your earliest convenience. The lack of a clear explanation from customer service about this issue only added to my frustration.
I configured my credit card debt with İş Bankası and, soon after, cleared the whole balance in just a month. I was assured that my card would be reactivated once the payment was complete. Instead of reopening the card as they had promised, the bank chose to permanently close it. I feel confused and ...
My credit card from İş Bankası was delivered on December 28, 2024. I first activated it on June 16, 2025, and made my first purchase on June 26. Despite this, the bank charged me a ₺894.08 annual card fee. When I objected, I was rudely told that the fee would only be refunded if I spent ₺18,000 per ...
With my İş Bank credit card and debit card, I earned ₺726 in points after making significant purchases, but for over a month I haven’t been able to use these points anywhere. I tried at supermarkets, gas stations, and other places, yet the points are not accepted during payments. My customer number ...
Since March 17, 2025, my ininal card has been deactivated without any explanation. There is a balance of ₺15,830 on the card, and I have no way of accessing this money. Despite calling customer service multiple times, I have not received a clear answer, and my issue remains unresolved. This amount i...
I informed İş Bankası customer service that I would close my card on the 7th of the month. The representative assured me that since I hadn't used the card for six months, no fee would be charged. They even added ₺500 MaxiPuan as a gesture of goodwill. However, the next day, I discovered that an annu...
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