I was appointed as the legal guardian of my mother, Z***** U***, by the Turgutlu 2nd Civil Court of Peace. Subsequently, the same court authorized me with an additional decision to withdraw her pension, bank promotion payments, and holiday bonuses from her account at Türkiye İş Bankası’s Turgutlu/Manisa branch. I went to the relevant branch and presented the court rulings in order to access the funds. However, the bank shockingly disregarded the official court decisions and refused to make the payment, acting as if it were above the law. Their excuse was that they hadn’t received the decision and were waiting for confirmation from headquarters. When I spoke with the court about this, they clarified that the court does not directly send decisions to banks and that the bank is obligated to make the payment once the original ruling is submitted. Unfortunately, I cannot attach the court documents here due to sensitive personal information (ID number, address, place and date of birth, etc.), but I can provide them upon request. If this issue is not resolved, I will pursue all necessary legal avenues to defend our rights.
The transfer from Kazakhstan was sent, but it never reached my account. I contacted both Garanti BBVA online banking and the İskenderun branch, but they kept stalling. I called the branch again and emphasized that it was urgent, and they told me a portfolio officer would call me back, but no one eve...
First of all, with respect and greetings, I am reaching out to you because I believe you are the ones who can best resolve my issue. I would like to explain the injustice I have faced from the bank and the law office, who are now trying to collect three times the original amount of my debt. About a ...
On 15/09/2025, a restriction was placed on my account and mobile banking access at İş Bankası Eskişehir Porsuk Branch without any justification. For about 10 days, I have not been able to access my account, use the ₺12,488 inside it, or carry out any banking transactions. I reported the situation to...
Dear İş Bankası Authorities, as your customer, I have learned that all my banking accounts have been unjustly and arbitrarily blocked and that all the funds in my accounts were seized on Monday, 17.11.2025. I understand that the reason given to me for this action was a suspicion of “Illegal Betting ...
Regarding Türkiye İş Bankası: After my mother’s passing, I prepared all the necessary documents to collect the money deposited by SSK. I obtained the inheritance certificate and the “no tax debt” statement, for which I had to pay ₺308. Every document (for the banks) came with a similar absurd requir...
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