On July 19, I attempted to deposit money into my account using the İşbank ATM number 13726 located in Kütahya Merkez. The machine accepted the cash, but the amount was neither credited to my account nor returned. I’ve been left without my money, and there has been no prompt resolution.
It’s frustrating that when a customer misses a payment by a single day, İşbank is quick to apply interest and take immediate action. Yet when the issue is clearly on their side, they move slowly and show no urgency in returning the customer’s money. This is an unacceptable double standard.
I demand İşbank to immediately credit or return the funds that were taken by their ATM in error. Holding a customer’s money for days without cause or compensation is unethical and must be addressed at once.
On June 26, 2025, I tried to deposit ₺12,400 into an İş Bankası ATM located on Kuşdili Street in Kadıköy, but the machine was not working. So I decided to use the adjacent Yapı Kredi ATM. It accepted my card, and I placed the full amount—₺12,400—into the machine. Suddenly, the ATM gave an error, swa...
On 2 December, I deposited 10,000 TL at the Yapı Kredi branch ATM located at İkitelli OSB, Atatürk Blv. No: 50D, 34490 Başakşehir/İstanbul, using my own Yapı Kredi card. During the transaction, the money became stuck in the ATM. Although 10,000 TL appeared as the amount I intended to deposit in the ...
Hello, when I tried to deposit money into my account at an İş Bankası ATM, the ATM returned the cash through the cash slot, and one of the ₺200 bills was torn. When I tried depositing the money again, the ATM placed a hold on part of the amount I deposited. When I requested that the blocked amount b...
On September 22, 2025, between 2:15 PM and 2:30 PM, I tried to deposit ₺3,200 using my Akbank debit card at Yapı Kredi ATM number 107175 located in the İstasyon neighborhood of Etimesgut, Ankara. The ATM took my money but did not complete the transaction. It displayed a message saying the cash was n...
On June 27, 2025, I deposited ₺6,000 into my own account at an Akbank ATM in Afşin, Kahramanmaraş. The ATM counted the money, but then an error occurred, and a message appeared saying, “We are currently unable to proceed with your transaction.” I immediately called customer service and opened a repo...
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