I informed İş Bankası customer service that I would close my card on the 7th of the month. The representative assured me that since I hadn't used the card for six months, no fee would be charged. They even added ₺500 MaxiPuan as a gesture of goodwill. However, the next day, I discovered that an annual fee had been applied. This is blatant deception. Not only is there no customer satisfaction, but also all ethical standards have been abandoned. Despite bringing this to the bank's attention, they stated they had warned the representative but would not issue a refund, with all communication documented. It's a shame to see such a large bank in this state. I am utterly disappointed and will terminate all my relationships with them, closing my accounts as soon as possible.
My credit card from İş Bankası was delivered on December 28, 2024. I first activated it on June 16, 2025, and made my first purchase on June 26. Despite this, the bank charged me a ₺894.08 annual card fee. When I objected, I was rudely told that the fee would only be refunded if I spent ₺18,000 per ...
When I call İş Bank, the customer service representatives act indifferent, and I cannot get a refund for my credit card fee. When I say I want to cancel the card, they just say, "You can keep using it for another year and then cancel if you want," without offering any real solution. The bank’s overa...
I was using İş Bank’s credit card when I noticed a charge of ₺836 applied to my account as the annual usage fee for 2025–2026. I immediately contacted the bank and spent 21 minutes on the phone with customer service. In the end, I told them I wanted to cancel the card and no longer use it. The repre...
İş Bankası charged a total of 553.88 ₺ as a card fee on my March 2025 statement, dated 10.03.2025, under the names Credit Card Annual Fee (527.5 ₺) and Credit Card Annual Fee BSMV (26.38 ₺), without my knowledge or approval. I have held my Maximum Credit Card for 14 years, yet despite my repeated re...
İş Bankası refuses to cancel the credit card they made mandatory for a home loan. I was unable to take out the loan, but the credit card remained. At the time, they did not offer me a free credit card, and as soon as the six-month period ended, they charged me a membership fee. I do not accept this ...
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