I tried to withdraw ₺1500 from an İş Bankası ATM using my Ziraat Bank account. I was in a difficult situation and urgently needed cash. However, the ATM only dispensed ₺1000, charged an ₺18 transaction fee, and withheld ₺500. This is clearly a case of financial harm. I immediately took all necessary steps; Ziraat Bank carefully reviewed the situation and genuinely tried to help me. The employee there did everything they could and followed up on the issue. Unfortunately, İş Bankası—the actual source of the problem—refused to engage and essentially dismissed the matter, shifting the responsibility. It's hard to believe that such an established institution could be so indifferent, unresponsive, and far from solution-oriented. As a last resort, I went to an İş Bankası branch, but the staff member I encountered was shockingly rude and dismissive. I’ve been wronged both financially and emotionally. Until this issue is resolved, I will do everything I can to make sure others see İş Bankası’s true face. Dear officials, you're treating me like a liar and keeping my money. This may seem like a small amount to you, but to a citizen you've left in hardship, it means a great deal.
On October 4, 2025, at 15:57, I attempted to withdraw ₺500 from a Ziraat Bank ATM located on Vatan Street, in front of Beykoz Oral and Dental Health Center in the Çubuklu area of Istanbul, using my Akbank debit card. The ATM displayed a message saying “cash cannot be dispensed,” and I did not receiv...
İş Bankası charges a fee for money transfers in Türkiye but did not provide me with any explanation or information regarding this. I discussed the issue with a bank official, and she said that ₺6 is too little for a ₺1300 transfer and that there should be no problem, which I found to be a sarcastic ...
Hello, when I tried to deposit money into my account at an İş Bankası ATM, the ATM returned the cash through the cash slot, and one of the ₺200 bills was torn. When I tried depositing the money again, the ATM placed a hold on part of the amount I deposited. When I requested that the blocked amount b...
I informed İş Bankası customer service that I would close my card on the 7th of the month. The representative assured me that since I hadn't used the card for six months, no fee would be charged. They even added ₺500 MaxiPuan as a gesture of goodwill. However, the next day, I discovered that an annu...
On June 26, 2025, I tried to deposit ₺12,400 into an İş Bankası ATM located on Kuşdili Street in Kadıköy, but the machine was not working. So I decided to use the adjacent Yapı Kredi ATM. It accepted my card, and I placed the full amount—₺12,400—into the machine. Suddenly, the ATM gave an error, swa...
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