On 20.03.2026, a transaction of 150₺ was made from my Akbank card with the description “YDS ASPIEGEL” related to Huawei Health Europe without my consent. I did not authorize this payment, and I currently do not have any active membership or subscription in Huawei Health or related services that woul...
I am using a Huawei Nova 5T Pro, and I have been charged for Huawei Cloud even though I do not want to pay for this service. I noticed today that CHF 9.60 was taken directly from my credit card for Huawei Cloud, but I do not remember when these charges actually started, and I do not want to continue...
About 1.5 months ago, I purchased a Huawei M-Pencil (3rd Generation) and a Huawei MatePad 11.5-inch (2025) tablet. Both products are still under warranty. From the very first day I started using the stylus—especially while drawing or touching the screen—I experienced serious delays and interruption...
About two years ago, I purchased a mobile phone from Huawei’s official online store, and a pair of Huawei FreeBuds 5i earbuds was included as a promotional gift. I only used the earbuds briefly on the first day to test them. Since I already had my own earbuds, I barely used them and later gave them ...
On 19.02.2026, I was contacted by the Huawei Ankara Office for a satisfaction survey. I stated that I was satisfied with the product I had previously purchased, that there were no issues, and that it was working perfectly well. During the call, the customer representative asked whether I was interes...
I sent my Huawei MatePad Pro 12 tablet to Ouno Technical Service on February 5, 2026, due to a cracked screen, and the device was returned to me on February 17, 2026. However, after receiving it back from service, I noticed new damage on the back and edges of the tablet that was not present before. ...
I purchased a Huawei GT5 Pro 46 mm smartwatch, which is under warranty until February 2028. Previously, I experienced a malfunction with this watch, sent it to service in August 2025 and, as a result of that process, my device was replaced with a new one within about a week. However, on the new devi...
I am using a Huawei Watch Fit, and since 01/06/2026, the device has been freezing and becoming completely unresponsive at random times during the day. The screen stops responding, and I cannot use the basic functions properly, which prevents me from using the watch as intended. As soon as this probl...
I bought a Huawei Freebuds 5 headset from Idefix on 29.08.2025 and from the first days I noticed a serious problem when using it for phone calls. When there is an incoming call, the headset makes a loud disturbing noise and I cannot use it properly at all during the call. Because of this, I am unabl...
I purchased the Huawei Freeclip Purple Wireless Headphones in February 2024, and despite using them carefully—either in my ear or stored in their original packaging—the coating on the stem has started to chip over time. Although this may seem like a cosmetic issue, it negatively affects both the app...
I am using a Huawei P40 Lite. When I try to download and open the X app, it shows this warning. Customer support representatives called me, but we couldn’t resolve the issue. I want this problem to be fixed as soon as possible. I shouldn’t have to access the app through the web browser, so please pr...
I purchased the Huawei 12X tablet from www.huawei.com/tr/ on October 13th, and since the stylus didn't work, I wanted to exercise my right to return it within 14 days. However, the return process was constantly hampered. First, I was directed to an authorized service center and shipped the product o...
I purchased a Huawei Watch GT 5 smartwatch on July 17, 2025, and I have been unable to use the manual stress measurement feature on the watch itself. While I can perform manual stress measurements through the app, this feature is not available on the watch, and there is no button for it. This issue ...
I had a screen problem with my Huawei GT3 Pro watch. When I took it to an authorized service center, they said the screen needed to be replaced and I would have to pay ₺9,500. Since I love my watch, I agreed, and the screen was replaced. Because I use this watch for swimming, I went into the sea aft...
I sent my Huawei Watch GT 5 Pro Titanium model to service on 14.08.2025 via Yurtiçi Kargo, as directed by Huawei customer service, due to charging issues where it took 8 hours to fully charge from the first use and because phone calls could not be made through the watch. It was determined that the w...
I bought my Huawei GT Runner smartwatch in 2022 and have been using it for about three years without any problems until it came into contact with water. I went in the water with this watch, which we trust to check the time on vacation, and then it came into contact with water for the first time. (I ...
On my Huawei P60 Pro model phone, I recently experienced problems with overheating during wireless charging and buzzing from the speaker while talking on the phone. For this reason, in consultation with customer representatives, I sent my device to the contracted cargo and service under warranty, in...
Huawei’s warranty service has become an absolute nightmare. I sent in my laptop, which is still under valid warranty, for inspection. They didn’t repair it, they didn’t even offer to fix it — they merely examined the issue and now demand ₺1750 just for the inspection. What’s worse is that they are ...
I purchased the Huawei MateView 28 Monitor directly from Huawei’s official website, expecting a premium product backed by reliable support. Despite using the device very carefully, it suddenly stopped working—it only displays an image for 1 second before shutting off completely. Upon researching the...
The Huawei Watch 5 Pro has NFC, yet it doesn’t support payments through BonusFlaş, while the latest model does. The feature, app, and watch store are all the same, but they purposely withhold features from slightly older models just to boost sales of the newest ones. The same problem exists with wat...
We are facing a major issue with Huawei help desk and service operations. They lost my laptop and sent me someone else’s device instead. To make matters worse, the laptop they sent is in poor condition and clearly not mine. I even shared all the necessary documentation and serial numbers to prove th...
I purchased the Huawei Watch GT2, anticipating that it would be ideal for swimming, particularly because it features a specific swim mode and is marketed as water-resistant. I haven't used it while diving—just during my usual swimming sessions—and it still managed to take in water. I took my device ...
My Huawei Watch GT3 shut down after I went into the sea and never turned back on. Its warranty has also expired. I had worn this watch in pools and the sea many times before without any issues, so why did it suddenly stop working right after the warranty ended? Is this part of a deliberate strategy?...
I just purchased the Huawei Watch Fit 4 Pro today, having previously owned the Watch Fit 3. I specifically chose this newer model because it was advertised to support NFC payments—a feature I was really excited about. Huawei’s official website clearly states that this model includes NFC and that it ...
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