To begin, make sure that both your watch and the Huawei Health app are up to date. To see if there are any changes, open the Huawei Health app, go to "Devices," pick out your GT3 Pro, and press "Firmware Updates."
For good ECG readings, they must be used correctly. Make sure the watch is snug on your wrist and that the wire at the bottom touches your skin all the way through.
While you're taking the reading, rest your arm on something solid and lightly press a finger from the other hand on the side electrode. Better signal quality can also be achieved by staying still and not talking during the process.
Things in the environment can mess up the way an ECG works. Strong electric fields can mess up readings, so don't measure in those places.
Also, make sure your skin is clean and just a little damp. If you need to, slightly wet your finger before measuring to make it more conductive.
If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.
Related Complaints
Huawei GT3 Pro Watch Broke After Screen Replacement

I had a screen problem with my Huawei GT3 Pro watch. When I took it to an authorized service center, they said the scree...n needed to be replaced and I would have to pay ₺9,500. Since I love my watch, I agreed, and the screen was replaced. Because I use this watch for swimming, I went into the sea aft...
Huawei Sent Me Back My Watch GT 5 Pro Titanium Without Proper Replacement
I sent my Huawei Watch GT 5 Pro Titanium model to service on 14.08.2025 via Yurtiçi Kargo, as directed by Huawei custome...r service, due to charging issues where it took 8 hours to fully charge from the first use and because phone calls could not be made through the watch. It was determined that the w...
Huawei Watch GT3 Water Resistance Issue

My Huawei Watch GT3 shut down after I went into the sea and never turned back on. Its warranty has also expired. I had w...orn this watch in pools and the sea many times before without any issues, so why did it suddenly stop working right after the warranty ended? Is this part of a deliberate strategy?...

Huawei GT3 Pro Watch Took in Water and Broke After 10 Days

I bought a HUAWEI Watch (GT3 Pro 43mm Ceramic Case - White Ceramic Strap), and it broke down on the 10th day of use due ...to water getting inside. However, the watch is supposed to be suitable for use in the sea and pool. I used the watch exactly as instructed and never exposed it to conditions beyond...
Huawei Watch GT5 41mm Does Not Stay on My Wrist - I Was Denied a Return

The Huawei Watch GT5 41mm smartwatch I bought from Media Markt doesn’t stay on my wrist. I took it back on the third day..., but they refused to accept a return. Later, I sent the watch to Huawei’s technical service. I even offered to pay extra to exchange it for a higher-end model with a fixed strap. ...
Huawei Watch Fit 3 Shows False Step Count and They Refuse to Accept a Return

I recently purchased a Huawei Watch Fit 3 and installed its app on my phone to start using it. However, on the very firs...t evening, I noticed a serious issue: the watch randomly added around 60,000 extra steps to my daily total. I reset both the watch and the app, but the problem happened again. I c...
Huawei Watch GT 3 Elite Shut Down Due To Overheating And is Dead Now

I have a Huawei GT 3 46mm Elite model watch that is still under warranty (December 22, 2024), but last week, while I was... wearing it, it said I was turning it off due to the heat, and it turned back on after some time. The watch, which took days to charge, drained its charge in one day. It said "I tu...
Huawei Watch GT-3 Pro Water Resistance Problem

My Huawei GT-3 Pro smart watch, which I purchased in August 2022, malfunctioned after going in and out of the pool twice... in a row. In the first case of malfunction, the company delivered my watch saying that the main board was replaced and that the repair was done under warranty. 5 days later, I wen...

Persistent Shutdown Issue on Huawei GT3 Smartwatch

I purchased a Huawei GT3 smartwatch a couple of months ago, and to my surprise, it unexpectedly turned off while I was w...earing it, even though it had a battery level of 78%. Since it was charged, it managed to power up again. However, over the past week, it has been unexpectedly shutting down multip...

Huawei Watch GT3 Pro Review - NFC and E-SIM Functionality Issue
I bought the Huawei Watch GT3 Pro in Turkey. Although it is said that the device features NFC and E-SIM, it does not wor...k in Turkey. It says it doesn't work in your area. Due to the new update, the battery life, which used to last 2 weeks, decreased to 1 week. When I receive a call, I can answer it ...



Huawei GT3 Pro Touchscreen Malfunction

I purchased the Huawei GT3 Pro watch on September 8, 2022. During normal use without any physical damage, my touchscreen... stopped responding, and then the device turned off. On November 6, 2023, I sent the device to the authorized service center Ouno. They informed me that due to contact with liquid,...
Not Happy With My New Huawei Watch GT3

We decided to purchase the Huawei Watch GT3. It's quite pricey, but the quality doesn't justify the expense at all. The ...battery life does not last as long as it is advertised; in fact, it barely lasts for two days even with light use. Additionally, not all of its features are in working order. I wou...
Huawei Watch GT3 Malfunction After Update

My Huawei Watch GT3 stopped working after the most recent update. The heart rate sensors were not working at first, and ...then they completely stopped working. I sent my under-warranty product to technical support three weeks ago, and every time I contact them, I get the response that they are waiting...
Huawei GT3 Pro Titanium Band Part Falling Off

My Huawei GT3 Pro titanium band watch, which is still under warranty, has been carefully used for 7 months. I paid a pre...mium price for this product, especially because of the titanium band. However, during this time, a small piece, which is a crucial part of the strap, fell off on its own, and I cou...



Huawei GT3 Pro Smart Watch Broke Down During Swimming
My Huawei GT3 Pro watch broke down while swimming in the sea. It had broken down at sea in the same way before and was r...eplaced with a new one under warranty. Since the device is still under warranty, I went to the Media Markt store where I bought it and explained the situation. They again directed ...
Huawei Watch GT 3 Pro Warranty Issue
After getting wet, my Huawei Watch GT 3 Pro shut down and won't turn back on. When I took it to the service center, they... played with words and said it wasn't waterproof, but it could handle water. They say that the warranty is no longer valid because it has been in saltwater or water with chlorine i...
Huawei Watch GT3 Elite Not Working Properly

I just bought the Huawei Watch GT3 Elite, and let me tell you, the hype was way over the top. They talked about how it h...ad a lot of sensors and amazing technology, but in reality, it's not very impressive. When I sit at my computer, my arm moves on its own, which makes the watch count steps I haven'...
Huawei GT 3 Pro Smartwatch Lacks Contact List, Message Replies And More

The Huawei GT 3 Pro smartwatch, which is advertised as a high-end item and costs 7,500 TL, has left me really dissatisfi...ed, how can it not, fundamental capabilities like a contact list and message replies are missing. Huawei, you clearly wanted to make a smartwatch, yet you left out crucial feature...
