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Mehmet is completely dissatisfied with the result

Huawei Blocks My Right to Return Faulty 12X Tablet and Stylus

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Mehmet
November 01, 2025 3:09 pm
46

I purchased the Huawei 12X tablet from www.huawei.com/tr/ on October 13th, and since the stylus didn't work, I wanted to exercise my right to return it within 14 days. However, the return process was constantly hampered. First, I was directed to an authorized service center and shipped the product on October 24th using the code provided. Despite clearly requesting a return, the service center refused to process my request, stating that only the stylus was faulty and the tablet was in good condition. The repair was completed and the product returned to me. I repeatedly communicated the situation to both Huawei Turkey and Ouno service. Huawei initially denied my return, citing the time delay. When I explained my rights, they asked me to collect the package and return it to the Huawei warehouse, assuring me that the return would be processed this way. However, the process has been dragging on for almost 10 days, and both companies are constantly stalling to prevent me from exercising my right to return. Furthermore, the stylus was included as a gift; now, they're saying only the stylus will be refunded, further exacerbating my distress. I've emailed 4-5 times and called over 10 times, but no concrete solution has been offered. Finally, a senior management representative's approach wasn't solution-oriented; on the contrary, it exacerbated my grievances and lacked consumer morality. This process has influenced my decision to never choose Huawei again. My order number is 90629875181. ₺I paid 25,499 by credit card. I request the complete return of all products sent and a full refund of the amount I paid.

Mehmet
Mehmet
November 04, 2025 3:09 pm

The Ouno shipment was out for delivery, I called Huawei and asked for a return code. They insist that I receive the product first and then send it to Huawei, but the Ministry of Trade said I should not do this. I have informed Huawei multiple times that I will not accept the product. Still no response. I think this situation will turn into a legal process. In fact, as I am writing this, Yurtiçi Kargo arrived and I did not accept the delivery.

Mehmet
Mehmet
November 04, 2025 3:13 pm

The Ministry of Trade changed the text to say I should use an automatic translator where I was supposed to write that I shouldn't.

Mehmet
Mehmet
November 05, 2025 11:23 am

Huawei definitely does not get back to you. They keep stalling and are absolutely not a company to be trusted. I am still waiting for their calls. The last thing they did was send an email saying you have an open case and they will get back to me as soon as possible. They are clearly following a deterrence policy. Shame on them.

Mehmet
Mehmet
November 05, 2025 5:06 pm

The return code was sent by Huawei and I immediately shipped it. Thank goodness. Let's see how long the refund will take :/

Mehmet
Mehmet
November 07, 2025 2:44 pm

I am still waiting. Huawei is waiting for the pen from the authorized service that hasn't sent the pen back to me. How about that? I sent the products from 800 km away, but Huawei is still waiting for the pen from its so-called authorized service, which is only 4 km away. No matter how you look at it, professionalism is lacking.

Mehmet
Mehmet
November 11, 2025 9:47 am

The company still has not processed my refund, and although the representative named Ms. Fatma, who is handling the case, stated that she would get back to me within 24 hours, it has been 5 days and she still has not called.

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