I purchased the Huawei MateView 28 Monitor directly from Huawei’s official website, expecting a premium product backed by reliable support. Despite using the device very carefully, it suddenly stopped working—it only displays an image for 1 second before shutting off completely. Upon researching the issue, I discovered that this is a known manufacturing defect in this model, specifically related to a faulty chip that overheats and burns out. Many other users have reported the same issue online, and I later found out that Huawei silently replaced the chip in newer units.
Despite my clear explanation and evidence, Huawei's customer service simply referred me to their service provider, KVK. KVK diagnosed the issue as a motherboard failure and quoted an outrageous ₺11,487 for the repair—nearly the cost of a brand-new monitor! All of this just to replace what is reportedly a $1.50 chip. Huawei refuses to take any responsibility for this known defect and is forcing users to pay for what is clearly their production fault.
I demand either a free repair or, at the very least, a reasonable fee to replace only the faulty component. I have all documentation, including the service report and my correspondence with Huawei. If this matter isn’t resolved fairly, I will pursue legal action. Huawei should stand behind their products—not leave their customers stranded with expensive repairs for factory defects.
I'm experiencing a frustrating problem with my Huawei Matepad. Even though my warranty is still valid, KVK Kartal technical service is demanding ₺5000 for screen repair within 5 business days, threatening to return my device unrepaired. The purchase invoice I received from Huawei's official website ...
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