I Faced a Chip Failure on My Huawei MateView 28 Monitor and Was Charged for Repair

Güney · 2025-07-19T15:53:22+03:00

I purchased the Huawei MateView 28 Monitor directly from Huawei’s official website, expecting a premium product backed by reliable support. Despite using the device very carefully, it suddenly stopped working—it only displays an image for 1 second before shutting off completely. Upon researching the issue, I discovered that this is a known manufacturing defect in this model, specifically related to a faulty chip that overheats and burns out. Many other users have reported the same issue online, and I later found out that Huawei silently replaced the chip in newer units. Despite my clear explanation and evidence, Huawei's customer service simply referred me to their service provider, KVK. KVK diagnosed the issue as a motherboard failure and quoted an outrageous ₺11,487 for the repair—nearly the cost of a brand-new monitor! All of this just to replace what is reportedly a $1.50 chip. Huawei refuses to take any responsibility for this known defect and is forcing users to pay for what is clearly their production fault. I demand either a free repair or, at the very least, a reasonable fee to replace only the faulty component. I have all documentation, including the service report and my correspondence with Huawei. If this matter isn’t resolved fairly, I will pursue legal action. Huawei should stand behind their products—not leave their customers stranded with expensive repairs for factory defects.

Güney

Now they called from a unit they call a higher department. They said, 'Could you please explain the issue to us once more? Actually, we read it, but we want to hear it from you.' For 15 minutes, in my state of being bedridden and sick for 4 days, barely able to speak, they made me explain. Then the answer they gave was, 'Your warranty period has expired, we can't do anything.' I really don't understand how they train you. Under the name of customer service, you manage to make people even angrier. If the answer is clear, if what I say won't change anything, what was the point of making me talk for 15 minutes? As someone who uses Huawei Mate 20, P50 (which literally blew up in my hands and then lost Google services), MateView monitor, and Wi-Fi distributor, and who buys electronics almost every three months, I have erased Huawei. You are no longer in my searches. And there is more to come.

I Faced a Chip Failure on My Huawei MateView 28 Monitor and Was Charged for Repair

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