Huawei FreeBuds 5i Repair Cost Higher Than Buying New
About two years ago, I purchased a mobile phone from Huawei’s official online store, and a pair of Huawei FreeBuds 5i earbuds was included as a promotional gift. I only used the earbuds briefly on the first day to test them. Since I already had my own earbuds, I barely used them and later gave them to my wife, who also used them very little.
In September 2025, I noticed that the earbuds were no longer working and created a service request. However, due to health issues and the lack of shipping services in my area at the time, I was unable to send the product to the service center. During this period, the warranty expired in December.
Last week, after speaking with Huawei customer service, I finally sent the earbuds in for service. I was then informed that the repair cost would be nearly twice the price of a brand-new pair. In other words, for earbuds that were barely used and originally provided as a gift, I was quoted a repair fee higher than the cost of buying new ones.
I contacted Huawei customer service through their WhatsApp support line to share the details and documentation regarding this issue. Despite clearly explaining my situation and expectations, I only received dismissive responses stating that the warranty had expired and that I needed to deal with the service center directly. Before I even finished the conversation, I was told they would “consult the relevant department,” and the chat was effectively closed without any genuine attempt to resolve the issue. I received zero meaningful support or assistance.
I cannot accept being asked to pay a repair fee that is more expensive than a new product for earbuds that were barely used—especially considering that I first discovered the defect while the product was still under warranty. I am requesting that the product be repaired free of charge. If repair is not possible, I request a free replacement with a new unit.
